Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the “Western Experience” – an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
About Us
Languages and Cultures offers a variety of undergraduate courses and program options in Comparative Literature and Culture, Digital Humanities, German, Italian and Spanish. Courses in Japanese, Arabic, and Portuguese are also offered.
Students are able to immerse themselves and study abroad or earn a practical certificate with just three courses. Through programs in German, Italian and Spanish, students learn to use new languages to discover literature, art, music and film from around the world. Students can engage with the nature of language and language acquisition through the Spanish linguistics program. Service learning courses also allow students to participate in the life of their communities. The unique program in Comparative Literature and Culture allows students to read across literatures and cultures to study world literature in translation. The new program in Digital Humanities allows students to see how technology is shaping a new world in arts and humanities.
Responsibilities
The Undergraduate Program Assistant is responsible for supporting the effective and efficient administration of the undergraduate programs within the Department of Modern Languages and Literatures, under the direction of the Undergraduate Program Chair. The incumbent will act as a first point of contact and will provide information to students regarding admission processes, progression requirements, program eligibility, course selection, examinations and graduation requirements.
The Undergraduate Program Assistant will act as a resource for faculty members, students, prospective students, parents, and the public providing guidance regarding University and faculty and departmental policies and procedures in response to inquiries, and providing referrals to other individuals or resources as required. The incumbent will provide administrative assistance to leaders and committees, create and maintain student records, assist with generating data for reports, maintain and update program websites, facilitate undergraduate student award and scholarship processes, and assist the development of print materials for student recruitment activities.
Qualifications
Education:
- 2 year Community College Diploma in an administrative field
Experience:
- 2 – 4 years of experience providing customer service in a business office setting
Skills, Abilities & Expertise:
Knowledge of general office procedures including records management systems
Knowledge and understanding of undergraduate program, academic cycle and academic policies and procedures, PeopleSoft Student Centre, Office of the Registrar.
Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
Proven ability and natural inclination to interact with people in professional, respectful and diplomatic manner
Self-motivated multi-tasker with strong organizational skills
Positive, outgoing attitude with genuine customer service orientation
Demonstrated ability to work independently, take initiative and follow through on work assignments
Familiarity with University policies and procedures preferred
Written and verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
Customer service skills to understand customer needs and expectations, with a desire to deliver helpful and reliable service to the University community
Why Western?
Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!
Applying at Western
To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at [email protected] or phone 519-661-2194.
Please Note:
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.
Apply Now
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