Location Head Office
Job Information
THE CUSTOMER SERVICE REPRESENTATIVE
This role represents Aviation GSE’s eyes on the industry. The responsible candidate will be able to prospect and convert qualified leads into sales. The CSR will serve as the heart of Aviation GSE’s Sales department. So the candidate must be a highly motivated, self-starter, able to learn about our company offerings and develop new business prospects from multiple sources including inbound marketing leads, prospect lists, discovery and individual research. Preference will be given to candidates that can speak multiple languages (Spanish, Arabic, Italian etc.)
EXPECTATIONS
Engage new business via telephone, email and identify appropriate buyers within the target market and territory
Follow up on leads and conduct research to identify potential prospects.
Conduct a needs analysis and determine prospect’s pain points to determine how the Company will speak to those needs.
Identify key buying influencers within these prospects to determine budget and timeline.
Build and cultivate client relationships and produce high-quality sales-qualified leads
Develop and grow the sales pipeline to consistently meet quarterly revenue goals.
Manage data for new and prospective clients in database, ensuring all communications are logged, information is accurate and documents are attached.
Prepare and analyze sales pipeline reports and dashboards. Deliver prepared sales talks, reading from scripts that describe products or services, in order to make potential customers aware of Company’s product or service.
Account Management
Operate as the main point of contact for any and all matters specific to your customers
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
take initiative and grow business through learned industry knowledge and company offerings
Keep track of monthly/quarterly initiatives with internal and external stakeholders and forecast key account metrics
Ensure warranty claims are handled promptly
Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed
Communication
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure sustainable resolution
Effectively manage large volume of outgoing and incoming calls
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Identify and assess customers’ needs to build sustainable customer base
Provide accurate, valid and complete information to internal and external stakeholders
Follow communication procedures, guidelines and policies
If you feel you are up to the task, please do apply with your cover letter and resume. Make sure to include you resume and cover letter in your email. Due to a high volume of applicants, Aviation GSE will only contact applicants that are qualifiable for an interview
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