Job Title: Phone Receptionist
Sector: Administrative/General Office
Employment Category: Regular
Employment Type: Full-Time
Open to Expatriates: Not Applicable
Location: Oakland, CA USA
Job Description
We are looking for a friendly and experienced phone receptionist to join our team! You will provide a welcoming first impression to callers and will assist refugees, asylees and other immigrants by ensuring they have access to IRC’s services in Northern California. Your professional, customer service-focused attitude will direct callers to the appropriate programs and staff members while responding to inquiries about our services. This position will serve our four Northern California offices including Sacramento, Oakland, Turlock, and San Jose and will be the first line of intake for the Immigration department. You will have the option to be based in any of our offices or work remotely while reporting to NorCal’s Administrative Specialist.
Do you have outstanding phone presentation and a welcoming personality? If so, we would love to meet you!
Major Responsibilities:
Answer and direct phone calls to the accurate department and/or staff member and follow up on voicemail
Conduct phone screenings to identify general eligibility for programming
Respond to appointment requests and coordinate with staff to facilitate referrals to available programming
Work in collaboration with program staff to create and maintain a regularly updated collection of local client resources and contacts
Assist with reminders for appointments through phone / text messaging, as needed
Other duties as assigned
Qualifications
Requirements:
You are proficient in English and Spanish. Additional fluency in another relevant language (Dari, Farsi, Pashto, Arabic) preferred.
Poised and professional; you communicate in a welcoming and upbeat manner with the ability to interact with many different people and language abilities over the phone.
You take pride in the being highly organized and efficient.
You have 2+ years of experience as a receptionist or administrative assistant in a professional setting.
You have a strong command of Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills and internet usage skills; familiarity with reservation management systems a plus.
Benefits: We offer our employees phenomenal benefits such as paid parental leave, generous time off, and excellent medical, dental, and vision options.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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