Opportunity Agent (Part-time)

Preference will be given to qualified regular part-time employees within the Part-Time Support Staff bargaining unit at Sheridan College. Should a suitable candidate not be found, external candidates will be considered.

The incumbent provides a continuous point of contact for all current and prospective students, corporate clients, alumni, staff and the public seeking information about Continuing and Professional Studies (CAPS). The incumbent provides a professional single point of contact for comprehensive end-to-end solution-focused interactions that exceed the needs of all students/customers/clients whether via campus visits, phone calls, e-mail, chat, or any other method of communication, including social media. The Opportunity Agent plays a critical role in managing relationships with all members of the CAPS learning community. This position will be required to regularly work evenings and weekends.

What You’ll be Doing

Guiding and advising student/prospect/client/customer/corporate client/alumni/public and their influencers on CAPS programs, courses, policies and procedures;

Providing the first point of contact and support in a multichannel environment for student/prospect/client/customer/corporate client/alumni/public inquiries within the customer service model for CAPS while establishing, building, and maintaining a positive customer service relationship at all times;

Performing outbound sales calls;

Creating, collecting, and maintaining statistics to track all Opportunity Centre inquiries including client type, inquiry type, response category, and comments;

Maintaining currency with all CAPS program information;

Assisting with planning, attending, participating and acting as the CAPS support resource at all events;

Monitoring CAPS’ Social Media channels daily;

Performing other related duties as assigned.

About You

You have excellent written and oral communication skills and enjoy working as part of a team.

You use your interpersonal skills to build and maintain working relationships and provide excellent customer service.

The successful candidate will also meet the following requirements:

2-year diploma in business, commerce, sales and marketing, office administration or a related field of study along with 3 years of experience in either an educational or business professional contact call centre environment (or an equivalent combination of relevant education and experience)

Must be fully bilingual (oral and written) in English and at least one of the following languages: Arabic, Cantonese, Mandarin, Polish, Punjabi, Russian, Spanish, Tagalog, Tamil or Urdu

Experience in a call centre using a CRM

Demonstrated expertise with Microsoft Office suite (Word, Outlook, Excel, Teams, SharePoint)

Experience with student information systems (i.e. Peoplesoft) preferred

Knowledge of CAPS’ procedures, programs and services is preferred

Who We Are:
Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2024: Galvanizing Education for a Complex World ( https://sheridan2024.sheridancollege.ca/ ), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details

Campus Location: HMC (May be assigned activities at any Sheridan campus) once normal campus operations resume. This position is currently working remotely.

Reference #: 21/PT/16

Employee Group: Part-time Support – Regular

Hourly Rate: $25.30 + 4% in lieu of benefits and vacation

Hours/Week: 24

Hours : Monday-Thursday 10:00am to 3:30pm and Friday 12:30pm to 4:30pm (30 min assigned break times)

Application Deadline: April 30th, 2021

Sheridan is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. Therefore, we invite applications from marginalized and equity-seeking groups. Persons with a disability may contact the Human Resources department to request accommodation at any stage of the recruitment process.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.