Business Operations Associate

Microsoft Business Process Outsource (BPO) Operations is responsible for the execution of contracting, performance management, and delivering business services in support of a wide range of business units within Microsoft. Our Mission is to be trusted advisors who anticipate and operationally execute our services and create value to both Microsoft and our Customers.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations – and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, recognizes, and rewards great work.

We make doing business with Microsoft easy.

Responsibilities

Want to use your language skills to help make better Microsoft products?

The transcription specialist will be a key component in building the next generations of speech recognition by producing high quality transcriptions which train and improve Microsoft products. The transcription specialist will use native language skills to capture nuances with high fidelity. In this role you will be the foundation of the Microsoft teams responsible for driving high AI technology; such as, AI assistance for people’s daily life, meeting captioning, and more.

The transcription specialist’s responsibilities include:
Using in house tools to transcribe and annotate data for various projects. One key example is providing transcription (text) for audio clips.

Going through content (online and offline), extract information, provide needed information through tools with high accuracy and consistency.

Performing quality evaluation of results produced by different sources.

Location and language requirements:
Job location: Redmond, Washington USA

Native speaker or equivalent experience of English, United States

Native speaker or equivalent experience of French, Canada

Native speaker or equivalent experience of Brazilian Portuguese, Brazil

Native speaker or equivalent experience of Arabic, Algeria

Native speaker or equivalent experience of Arabic, Saudi Arabia

Native speaker or equivalent experience of Spanish, Mexico

Native speaker or equivalent experience of Spanish, Argentina

Native speaker or equivalent experience of Spanish, Colombia

Native speaker or equivalent experience of Spanish, United States

Native speaker or equivalent experience of Danish, Denmark

Native speaker or equivalent experience of Finnish, Finland

Native speaker or equivalent experience of Norwegian Bokmål, Norway

Native speaker or equivalent experience of Dutch, Netherlands

Native speaker or equivalent experience of Swedish, Sweden

Qualifications

Basic Qualifications:
High School degree/GED or equivalent work experience

Knowledge of required language spelling, vocabulary, grammar, pronunciation, accents, intent

Native speaker of the target locale/language & lived in the native country within the last (5) five years or equivalent experience. See location and language requirements

Fluent in English – both written and spoken

Preferred Qualifications:
Bachelor’s degree or equivalent work experience

In depth knowledge of required language pitch, tones, rhythm, intent, etc.

Passionate individual with a flair for working in a highly dynamic workspace

Ability to have fun at work while bringing your authentic self

A great team member

Linguistics or computational linguistic background

Experience in language technology including speech

Proficient in multiple required languages

Great attention to detail

Good computer skills

Quick learner

Relevant certifications

These jobs require individuals to work at the office location. However, due to the global pandemic jobs may temporarily be located from home until the decision is made to open local offices and employees may safely return to work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.