Housing Specialist I or II – Bilingual

Description

Salary Range:
Housing Specialist I – $24.07 – $30.72 hourly ($50,065.60 – $63,897.60)

Housing Specialist II – $28.08 – $34.13 hourly ($58,406.40 – $70,990.40)

2.5% increase effective, July 1, 2021

The Anaheim Housing Authority is looking for two compassionate and professional Housing Specialist I or II to join our customer-oriented team. Candidates must possess basic knowledge of the purpose and functions of a Housing Authority. The Housing Specialist I or II will interact with a wide variety of clients from a broad spectrum of socio-economic backgrounds. Candidates must be able to perform the essential functions of the position with a high degree of accuracy, communicate clearly and concisely, and manage a high volume case load.

Bilingual proficiency (read/speak/write) in Spanish, Vietnamese, Korean, or Arabic is required.

Housing Specialist I:
Possess one (1) year of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs supplemented by Housing and/or Social Services related training and coursework.

Housing Specialist II:
Possess two (2) years of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs supplemented by Housing and/or Social Services related training and coursework; or

Possess three (3) years of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs.

Bachelor’s degree from an accredited college or university with major course work in social work, psychology, sociology, or a related field is highly desirable.

The City of Anaheim reserves the option to hire at either Housing Specialist I or II level based on candidate qualification, selection process and needs of the department.

Essential Functions

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

Conduct initial and annual interviews with clients; determine initial and ongoing eligibility for rental subsidy and other affordable housing programs; manage an assigned caseload and develop and maintain accurate and up-to-date manual and automated case files.

Conduct briefing sessions for qualified applicants from a broad spectrum of socio-economic and cultural backgrounds, interpret and explain rules, regulations, policies and procedures.

Interpret and apply pertinent provisions of program rules and regulations and counsel applicants and program participants on same; evaluate conformance with established rules and regulations and take appropriate corrective action regarding violations; attend reviews and informal hearings on termination of housing assistance.

Review “Request for Tenancy Approval” forms for accuracy and sufficiency and approve the lease in accordance with Federal and State rules and regulations and local policies and procedures.

Conduct initial and annual inspections of units against Housing Quality Standards; advise tenant and/or landlord of deficiencies; re-inspect units as applicable; and approve units which meet standards.

Negotiate initial and annual rents with landlords and/or managers for housing units enrolled in rental subsidy and other affordable programs; calculate gross household income and adjusted annual income in order to determine total tenant payment.

Become familiar with new rental subsidy and affordable housing programs and stay abreast of changes in existing program rules, regulations, policies and procedures.

Identify housing resources in the community and encourage landlord participation in rental subsidy and other affordable housing programs; explain and publicize the functions of the Housing Authority, including equal opportunity requirements.

Perform related duties and responsibilities as required.

Qualifications

Housing Specialist I:
Experience: Possess one (1) year of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs supplemented by Housing and/or Social Services related training and coursework.

Knowledge of: Basic functions and practices of a Housing Authority; cultural diversity, basic record keeping; personal computer operations; and modern office procedures.

Ability to: Learn the functions of the position, including income calculation at 90% accuracy rate or above; establish and maintain effective work relationships; interact effectively with a wide variety of clients while maintaining a courteous and professional work environment; deal tactfully with those from a broad spectrum of socio-economic and cultural backgrounds; communicate clearly and concisely, both orally and in writing, in person and over the telephone; understand and carry out oral and written instructions; prepare, organize and maintain accurate, detailed and confidential records.

License/Certification Required: Possession a valid California Class C Driver’s License by date of appointment in order to inspect housing units and to conduct recertification interviews with home-bound clients.

Housing Specialist II:
Experience: Possess two (2) years of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs supplemented by Housing and/or Social Services related training and coursework; or possess three (3) years of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs.

Knowledge of: Government housing rules and regulations, advanced record keeping, effective interviewing and negotiation techniques; personal computer operations; case management techniques.

Ability to: Manage a heavy case load; multi-task and prioritize; calculate income and rent at an accuracy rate of 90% or above; establish and maintain effective work relationships; interact effectively with a wide variety of clients while maintaining a courteous and professional work environment; deal tactfully with those from a broad spectrum of socio-economic and cultural backgrounds; persuade owners to participate in programs; negotiate rents with landlords and/or owners; investigate and resolve disputes between tenant and landlord; identify and detect program fraud; interpret, apply and explain program rules, regulations, policies and procedures; operate a personal computer; communicate clearly and concisely, both orally and in writing, in person and over the telephone; understand and follow rules, regulations, policies and procedures; prepare and maintain accurate, detailed and confidential records; work effectively with frequent interruptions; and effectively manage transitions in work assignments, the work environment and priorities.

License/Certification Required: Possession a valid California Class C Driver’s License by date of appointment in order to inspect housing units and to conduct recertification interviews with home-bound clients.

Supplemental Information

IMPORTANT APPLICATION INFORMATION AND INSTRUCTION

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Thursday, May 27, 2021 at 5:00PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

The selection process may include, but is not limited to, a skills assessment and oral interview.

The City of Anaheim reserves the option to hire at either Housing Specialist I or II level based on candidate qualification, selection process and needs of the department.

The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating “See Resume” is not an acceptable substitute for a completed application.

The successful candidate will be required to undergo a reference/background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

Equal Opportunity Employer