We are hiring an Operations Manager to support our growing remote workforce. This is the ideal role for someone who is interested in learning the intricacies of operations within a global proctoring and customer support workforce in a fast-paced, innovative environment.
You Will…
Manage day-to-day administrative operational tasks, including but not limited to:
Approving weekly timesheets and vendor invoices
Maintaining and updating records
Managing bonus payouts and special projects and programs
Including spreadsheet manipulation and simple equations related to team performance
Scheduling interviews, training sessions, meetings for an international workforce
Assist with ongoing hiring processes for our international Customer Support and Proctoring teams, including but not limited to:
Posting and advertising open positions
Screening applicants and moving qualified candidates through the process
Sending communications and hiring decisions
Manage ongoing onboarding tasks for our Customer Support and Proctoring teams, including but not limited to:
Sending offer letters, contracts, and ‘welcome’ information
Coordinating and/or setting up internal access for a variety of platforms
Manage execution and success of ongoing training programs for our Customer Support and Proctoring teams, including but not limited to:
Scheduling and coordinating training activities
Collaborating with mentoring coordinators to ensure mentoring program success
Continuously improving and iterating upon our training programs
Administering post-training surveys; analyzing and reporting on results
Assist with special projects and have opportunities to take on increased responsibility
Be willing and able to be on call on a rotating basis in the evenings, on weekends, and on holidays
Be willing and able to take on additional duties as assigned
You Have…
Excellent attention to detail
Stellar planning and organizational skills
Highly professional communication skills
The ability to work efficiently and accurately manage multiple projects concurrently
The interest in dissecting technical processes, improving upon them, and making them easily comprehensible by a variety of audiences
Requirements:
Ability to work full-time from or relocate to Pittsburgh, PA
A bachelor’s degree or higher
At least 1-2 years of experience working in a professional setting
Exceptional Candidates Will Have…
Fluency in Mandarin Chinese, Arabic, or one or more Indian languages
Experience working directly with ESL learners
Experience working with remote workforces, especially those spread across multiple timezones
Demonstrated passion for accessible testing and language learning
Apply Now
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