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This job assumes responsibility for the day-to-day management of the Revenue Cycle Training & Education’s (RCT&E) training calendar and works closely with the Sr and/or Lead Revenue Cycle Training Specialists and Leadership. Assist in scheduling and coordinating classes and events within the department, provides additional support in all areas of day to day training as needed and assists with hospital and clinic system migrations and special trainings. Responsible for adding and maintaining all classes in OLN, assumes responsibility for working with RCT&E internal and external clients to ensure flawless delivery of services, completed on time and to client expectations. Assumes responsibility for the department’s email responding to class/program and access inquiries from employees, vendors and leadership and responsible for sending communications to large Ochsner groups. Also assists with research, document creation and revisions.
Education
Required – Associates degree
Preferred – Bachelor’s degree
Work Experience
Required – 2 years administrative or professional experience
Knowledge Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of required job information.
Effective verbal and written communication skills and the ability to present information clearly and professionally .
Must be proficient with Windows-style applications, keyboard, and various software packages specific to role.
Strong communication and customer service skills.
Reliable transportation as travel between facilities may be required.
Job Duties
Day-to-day management of the Revenue Cycle Training and Education’s training calendar including planning dates and times for class schedules.
Enters, publishes and maintains courses and events in OLN.
Assists leadership and/or trainers with special projects, such as system migrations and workouts.
Manages departmental email account by responding to all class/program and access inquiries from employees, venders and leadership.
Assists with edits and/or updates for documentation revision through proofing and feedback. Performs revisions in a timely and accurate manner. Assists with research for course preparation.
Other related duties as required.
Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Must be able to work a flexible work schedule (e.g. more than 8 hours a day).
Must be able to travel throughout and between facilities.
Must be able to sit for prolonged periods of time.
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
There is no occupational risk for exposure to communicable diseases.
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