Delivering superior business results and customer experiences for more than 45 years. CDS Global is a business process solutions provider that uses the power of data and technology to support client’s entire consumer life cycle. Clients can acquire new consumers, manage their consumer relationships and drive revenue – all in one place.
We manage 200 million consumers for more than 1,000 brands across the globe. Our clients range from single-title magazine publishers and local nonprofits to international media companies and multi-chapter charities.
As a Hearst-owned company, we benefit from the support, stability and vision that comes from their 130-year legacy. This support allows us to invest in technology and resources to support our clients.
When you accept a new job, you’re looking for more than a salary. At CDS Global, employee benefits are a significant part of your compensation package. The CDS Global compensation program is designed not only to attract and retain, but also to reward high-performing employees. Employees receive merit increases and may also receive a salary increase when promoted internally.
Health Insurance
Employee Savings Plan – 401(k)
Life Insurance
PTO
Wear jeans every day
Discounts available through CDS Global and Hearst, our parent company
Job Description
REMOTE – WORK FROM HOME
What You Will Do…
Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.
We are looking for someone to work in our facility in Des Moines, Iowa to provide excellent customer service via in-bound telephone calls (includes upsell/cross-sell offers). Continually performs and meets performance standards of this position.
Skills You Need…
Technical Skills
Minimum typing requirements of 25 wpm
Simultaneously navigate multiple PC screens and systems
Communication Skills
Passionate about helping others
Speak in a pleasant tone, retain composure and gain confidence of the customer
Proficient ability to read, write and speak the English/Spanish language
Problem Solving Skills
Identify and anticipate customer needs
Effectively prioritize work time to ensure productivity standards are achieved
Comfortable working under pressure
Customer Focus
Make customers feel valued and appreciated
Attitude to thrive in a fast paced, challenging, team-oriented culture
Customer Service background or experience working with people
Commitment
Mandatory Paid Training Class to begin July 19, 2021 : Monday-Friday, 9am-4:30pm
Hours after training will be M-F 8:30am-5pm
Salary – base wage is $12.50/hour
Why Work @ CDS Global…
Career building experience!
Tiered advancement levels for career growth!
Top-notch paid training!
A workplace that’s never boring!
Opportunity to make people smile every day!
Rewards and recognition that will ignite your career!
Amazing coworkers!
Benefits/PTO – Full Time Positions
Plus unlimited up-selling incentives!
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences and talents of CDS Global’s diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.
EOE/AA Employer including Vets and Disabled
Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at:
Phone: 515-247-7500
Email: [email protected]
If you want to view the EEO is the Law poster, please choose your language: English – Spanish – Arabic – Chinese
If you want to view the EEO is the Law Supplement poster, please choose your language: English – Spanish – Arabic – Chinese
If you want to view the Pay Transparency Policy Statement, please click the link: English
Degree Level :
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