Guest Services Executive – Front Office – Jumeirah Messilah Beach in Messilah, Kuwait

About Jumeirah and The Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.

About the job:

An exciting opportunity has arisen for a Guest Service Executive role to join the Front Office team at Jumeirah Messilah Beach Hotel & Spa, Kuwait.

Your main duties will include:

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet

• Take payment from guests on departure and close their bills correctly

• Be efficient in assisting guests throughout their stay with any requirements

• Sell rooms to walk-in guests at the maximum rate possible

• Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times

• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

• Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided

• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks

• Neatly file registration cards of departed guests by date and in alphabetical order.

• Scan the passport of every guest on arrival and save the data correctly for the CID Report

• Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly

• Logs and keeps the immediate supervisor fully informed of all challenges, negative feedback or unusual matters of significance

• Attend the daily handover briefing at the beginning of each shift.

• Open safe deposit boxes for guests ensuring that details and signatures on the record card are completed and correct

• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times

• Assist the CID Clerk with entering the data in the computer system whenever required

• Assist Guest Relations with escorting guests to their rooms on arrival, explaining all the features and facilities

• Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

• Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy

Qualifications:

About you:

• Should have 2-year minimum experience in same role in a five-star hotel.

• Able to handle multiple tasks.

• Customer service experience in a five star environment in Front Office.

• Proficiency in spoken and written Business English

• Able to effectively communicate with all levels of colleague and Management.

• Preferred Arabic Speaker.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.

Same Posting Description for Internal and External Candidates