Health Education Resources Coordinator II

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County’s vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Health Education Resources Coordinator II is responsible for the implementation of member health education service close loop referral systems, execution of member education campaign (through automatic calls and monthly member health education materials mailings) that support organization-wide health initiatives, and tracking and documentation of provision of health education services.

Duties

Implements health education service referral system: Triages all health education referrals to appropriate staff and referred members to community based social service agencies. Identifies and secured HIM class sites. Conducts member outreach to promote; confirmed class participation; and coordinated transportation as needed. Develops HIM and other member education calendar. Distributes member chart notes and documentation to providers. (60%)

Execution of member education campaign: Coordinates prenatal and smoking cessation mailing. Coordinates member outreach calls for flu, breast and cervical cancer screening, and other health priorities. Completes quarterly HE materials utilization reports. Inventories and orders HE materials. (10%)

Maintenance the CRD and HE materials: Surveys CBOs on annual bases. Coordinates revision of CBO information on annual bases and as needed. (10%)

Assists health educators and at health education classes, as needed: Prepares classes or assists health educators at health education classes. (10%)

Performs other duties as assigned. (10%)

Education Required

High School Diploma/or High School Equivalency Certificate

Education Preferred

Associate’s Degree

Experience

Required:
At least 0-2 years of customer service and/or healthcare experience.

Skills

Required:
Strong verbal and written communication skills.

Well organized with excellent skills in time management & attention to detail.

Considerable use of tact, diplomacy, discretion and judgment.

Proficient in Microsoft Office.

Preferred:
Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information

L.A. Care offers a wide range of benefits including

Paid Time Off (PTO)

Tuition Reimbursement

Retirement Plans

Medical, Dental and Vision

Wellness Program

Volunteer Time Off (VTO)

At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.