Summary
Coordinate with HRA and Customer Care to prepare well trained staff and ensure the availability of updated information for all Commercial employees.
Key Responsibilities
- Organize, control and implement training for all new Customer Care employees.
- Organize, control and implement functional on job training for all Customer Care functions.
- Prepare and update trainees booklets information.
- Update Customer Care staff with new procedures and services (announcement & update information resources information bank).
- Answer inquiries received from Customer Care staff related to business information.
- Coordinate with Customer Care Support to create system users for new recruiters.
- Prepare and conduct monthly information quiz for Customer Care employees and report results to Customer Care Management.
Competencies
- Customer service oriented.
- Good problems solving skills.
- Stress tolerance.
- Very Good command of MS. Office mainly (Word, Excel, Power Point, Access is a plus).
- Very good communication skills.
- Very good presentation skills.
- Self-motivated and reliable.
- Hard worker.
Language
- English (required)
- Arabic (required)
- Kurdish (required)
- Number of Positions: 1
- Experience: 2-5 years of work experience in relevant field.
- Education: Bachelor in Business Administration or any relevant field.
- Location: Baghdad,Erbil
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