Responsibilities
Collaborating with university faculty and librarians to launch new projects in their repositories, guide them in best practices, and troubleshoot unusual problems
Training clients over phone and email to help them use and customize our templated systems
Liaising with all teams at bepress to provide your clients with comprehensive, well-informed support for all their repository needs
Providing general assistance to the bepress team as needed. This may include, but is not limited to, filing feature requests, product testing, HTML editing, and providing feedback to help streamline or expand our services as our growing business requires.
Required qualities and capabilities:
Bachelor’s degree
High attention to detail
Basic HTML
Excellent communication and presentation skills—primarily for phone and email interactions/trainings
Ability to pick up new technologies quickly and independently
Deep familiarity with MSOffice programs (e.g., MS Word, Excel) and the Internet
Enthusiasm and a willingness to contribute beyond a narrow job description
Humor and patience
Preferred qualities and capabilities:
1-3 years’ experience with similar responsibilities
Basic CSS and XML
Familiarity with converting MS Word documents to PDFs
Familiarity with academic publishing, library sciences, and university culture are big pluses
Proficiency in Mandarin, Arabic, or Russian highly desired but not required
Start date ASAP
To apply
This is a full-time position with great benefits and a busy but casual atmosphere. If you have the above, we want to meet you right away. Salary commensurate with experience.
Please send your cover letter and resume to [email protected], c/o E. Windchy.
COVID-19 Update: We will be reviewing summer applications in September. Thank you for your patience, and stay well!
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