Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
Program / Department Summary
MicroMentor is an initiative of Mercy Corps’ Innovations Team. At MicroMentor, our mission is to leverage the power of mentoring to help small businesses thrive. We do so by offering entrepreneurs direct access to a pool of committed professional volunteer mentors via an easy-to-use online community. MicroMentor has a growing global community, making 28,000 mentoring connections in 2020 alone. Entrepreneurs matched with a mentor show significant results in terms of improved job creation, business survival, and revenue growth. Read more in our 2020 Impact Report.
MicroMentor operates as a social enterprise and delivers curated business mentoring programs for corporations, governments, INGOs and other non-profits, as well as peer social enterprises who see the value of delivering MicroMentor to their stakeholders. Our team is diverse, driven, hardworking and highly committed to sustaining the mission of empowering small businesses and experienced professionals to thrive through mentoring. We also operate in service to Mercy Corps’ mission alongside a worldwide team that’s improving the lives of 20+ million people in 40+ countries.
General Position Summary
The Global Programs Officer will own a portfolio of MicroMentor programs with partners, specifically organizations, corporates or cooperation agencies, integrating mentoring as a crucial component of their economic development programs supporting entrepreneurs, employee engagement corporate programs or special innovation focused projects. The Global Programs Officer will support the design, implementation, and measurement of MicroMentor programs globally, so that multiple program stakeholders, such as partners, staff, entrepreneurs, mentors and corporate volunteers, feel supported in achieving their objectives. The Global Programs Officer is an innovative and strategic thinker and uses a holistic approach to program management, incorporating strategy, design, influence, partnerships, internal collaboration, operations management, M&E and reporting to achieve success in this role. They will be working closely with team members across functions and geographies.
Essential Job Responsibilities
Program Management
● Understand how to best align MicroMentor technology to partner goals.
● Ensure that effective program management tools are in place, and that MicroMentor projects are delivered on time, in scope and on budget.
● Lead or support the development and implementation of MicroMentor’s global programs, including corporate employee and economic development programs, focusing on program design, partner onboarding, training, engagement and recruitment campaigns, reporting, and long-term monitoring and evaluation.
● Involve in planning, implementation and results reporting for experimentation conducted as part of the Programs execution, as we are defining new ways to reach scale and community engagement.
● Ensure the provision of outstanding customer service to partners and streamline the support process over the partner lifecycle.
● Travel to and coordinate program implementation in partner or field locations where appropriate.
● Hire, orient and lead interns, and support staff as necessary
M&E and Learning
● Design and lead the monitoring and evaluation process for overall program objectives with the Impact and Insights team.
● Provide detailed reports for internal and external use and ensure high quality and timely client and donor reporting.
● Identify opportunities for the documentation and dissemination of institutional knowledge such as, operational procedures, case studies, lessons learned and best practices in corporate social responsibility, and economic development as gleaned from the partners we serve.
Revenue and Partnership Development
● Collaborate with the Revenue Team on partnership development with corporate, NGO, government and other organizations, specifically in program design, proposal development and program start-up, reporting, close-out and renewal.
● Assist in the development and review of earned income proposals, grant applications and program budgets.
● Serve as back up for partnership development as needed by the Revenue Team.
Accountability
Reports Directly To: Sr. Business Solutions Specialist
Works Directly With: MicroMentor Programs Team, MicroMentor Partners, MicroMentor mentors and entrepreneurs, Mercy Corps country program staff and HQ staff
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.
Minimum Qualification & Transferable Skills
● 4+ years experience in project management, complex project management is a plus.
● Proven track record of working in an external facing role with excellent communication and interpersonal skills across cultures, and stakeholders.
● Proven ability to effectively build interpersonal relationships and achieve alignment across a wide range of functions and constituents
● Excellent organizational and project planning skills
● Project implementation experience, including, event or workshop facilitation and budget management
● Experience in Corporate Social Responsibility and/or employee volunteerism
● Familiarity with economic development, entrepreneurship, small business support
● Community engagement experience (virtual and/or in-person)
● Flexible approach and an ability to operate effectively with uncertainty and change
● Driven, self-motivated, enthusiastic. Problem solver with a “can do” attitude.
● Spanish, Arabic or French fluency a plus
● Project management certification a plus
● Bachelor’s degree, Masters or MBA a plus
Success Factors
A successful Global Programs Officer will exhibit a positive attitude, strong work ethic, high integrity, and a passion for the mission of Mercy Corps and MicroMentor. This individual will be an excellent and intentional communicator who is passionate about delivering value to MicroMentor partners, while balancing those needs with the organization’s priorities, resources and objectives. Attention to and comprehension of details is vital for success. The Global Programs Officer will be able to visualize and engage the “big picture”, while also being able to identify, develop, implement, and maintain project plans, procedures and systems. They will have a bias toward execution, the ability to establish and meet deadlines and work both independently and cooperatively with teams. The Global Programs Officer should have the proven ability to synthesize information, draw meaningful conclusions, and respond appropriately.
Living Conditions / Environmental Conditions
This position will be remotely based anywhere in the US and supporting our US-based team. This role may include travel for team meetings and occasionally to country offices across the agency, travel estimated up to 15% of the time pending COVID-19 travel restrictions. Travel may be to insecure and/or austere locations.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in country venues.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
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