Summary
The role of this position is to provide first level support with testing/launching services on Subscription & Service Catalogue Management (SSCM) platform and observe/enhance provisioning systems performance.
Key Responsibilities
- Perform acceptance testing procedures for new offers and services.
- Support end-users (customers) through solving reported customer cases.
- Run traces and analysis on different platforms and troubleshoot different types of reported incidents and issues.
- Ensure that all provisioning processes are up and running 24×7.
- Ability to work under pressure and flexible, willing to extend working hours to exceptionally complete projects.
- Respond to system failures and work with support or vendor teams to minimize business impact.
- Implement scripts to extract information on logs.
- Write and document all new offer/service test cases.
Competencies
- Strong quantitative, statistical, analytical skills, and attention to details.
- Good knowledge in database (Oracle & SQL).
- Familiar with Linux.
- Verbal and written communication skills.
- Teamwork and collaboration.
- Reliable, with high integrity and strong work ethics.
- Can work independently and as part of a team.
Language
- English (required)
- Kurdish (required)
- Arabic (preferred)
- Number of Positions: 1
- Experience: 1-2 years of work experience in relevant field.
- Education: Bachelor Information Technology or any relevant field.
- Location: Erbil
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