Patient and Family Liaison

60142BR

Medicine-Emergency Medicine

Job Posting Description

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

This Patient and Family Liaison will be responsible for:
Communicating with families in emergency services throughout their waiting time. Establishing and maintaining effective, appropriate professional relationships with patients and families, in collaboration with clinical care team

Maintaining ongoing communications between families waiting to be seen and the Charge Nurse and Triage Nurse. Providing frequent updates to patients/families regarding wait time, and providing other information as requested by each family

Attending and participating in patient rounds and unit/department meetings, as appropriate. Participating as a member of interdisciplinary team to plan programs, care for patients and participate in continuous quality improvement efforts on the unit

Providing information and guidance to families who are considering leaving without being seen. Communicating issues as they arise to the medical team

Demonstrating professionalism, communicating and documenting appropriately

Partnering with the Child Life Staff to ensure patient/family needs are met, both in the waiting area and the exam room

Attending classes/in-house training on patient/family satisfaction. Reporting trends in family satisfaction/family concerns to the Nursing Director

Providing positive and effective customer service that supports departmental and hospital operations

To qualify, you must have:
A high school diploma or GED is required

Experience in a healthcare or customer service setting is strongly preferred

The analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles

The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

Fluency in Spanish or Arabic would be a plus

Schedule: 4 shifts per week from 4pm – 12:30am

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes. Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Status

Part-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

32

Office/Site Location

Boston

Job Category

Nursing Support