Job Title: Casework Assistant
Sector: Economic Recovery & Livelihood
Employment Category: Regular
Employment Type: Part-Time
Open to Expatriates: No
Location: Phoenix, AZ USA
Job Description
Job Overview: The Resettlement Casework Assistant provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. With a small direct caseload of their own, the Casework Assistant provides support to caseworkers as needed carrying out activities to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.
Major Responsibilities:
Responsibilities include, but are not limited to:
Carry out timely pre- and post-arrival tasks to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
Support efforts to link clients with appropriate educational, health, and social services. Assist clients to attain their established goals, address challenges, and utilize available resources.
Detail client interactions in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
Use personal, insured vehicle and/or the IRC organization vans to travel and transport clients and materials as needed throughout the service delivery area.
Other duties as assigned.
Qualifications
Education: High School Diploma or GED with some formal post-secondary education preferred
Work Experience:
Minimum of 1 year of relevant experience strongly preferred.
Experience working with refugee and/or immigrant populations preferred.
Lived experience as refugee or immigrant. In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted.
Demonstrated Skills & Competencies:
Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
Demonstrated success working and communicating effectively in a multi-cultural environment.
Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
Attention to detail and accuracy in work product.
Fluent in English, both spoken and written; proficiency in language(s) spoken by client group such as Arabic, Farsi/ Dari, Swahili, Kinyarwanda, French is desired.
Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
Strong attention to detail with the ability to prioritize and manage time effectively.
Flexibility with demonstrated ability to maintain responsibility for multiple tasks in the context of a diverse, fast-paced work environment.
Strategic, creative, problem solver capable of working well independently and as a part of a team.
Ability to lift and carry items up to 50 pounds
Valid driver’s license and access to a personal, insured vehicle.
In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
Working Environment:
A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
May require occasional weekend and/or evening work.
Will at times need to be able to lift and carry up to 50 pounds during field work in providing food for clients and setting up client homes.
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