KPI & Reporting Manager

Summary

Develop and manage reporting system of Business KPIs including dashboards, data visualization, trend tracking and granular analysis to guide managerial actions and decisions.

Key Responsibilities

• Manage Commercial KPIs on an ongoing basis – Subscribers, Revenue, Recharge, Minutes of Usage, and ARPU etc.
• Interpret financial significance of Operational & Commercial KPIs.
• Assist in the analysis and development of new pricing structures and promotions & support data mining & campaign management team.
• Assist in the Analysis of Customer Base Movement and Churn Management.
• Assist in the Analysis of Quality of Sales.
• Work with MIS to develop further reports to improve understanding of customer behavior. Define/Refine reports and ensure that they are created in a timely manner with the correct information.
• Perform trending and critical analysis to highlight issues and draw possible conclusions as to their causes
• Liaise with the data warehouse and application owners to reconcile data sources in order to ensure integrity of reports.
• Analyze user’s reporting requirements.
• Develop report layout and work with IT to populate with data.
• Design ad hoc reports as required.
• Produce periodic reports as defined by the Management Team to include daily, weekly, monthly statistics
• Analyze reports and draw key insights that are reviewed by management weekly.
• Identifying and initiating changes in reports to keep pace with an ever changing environment while maintaining deadlines.
• Work with Business Risk in alerting Revenue Assurance of possible fraud or revenue leakage.
• Other duties assigned.

Competencies

• Expertise in KPI and Reporting of telecommunication.
• Experience with SQL.
• Excellent knowledge of reporting and visualization tools MS Excel, Pivot Tables, V- Look up, MS Power BI, PowerPoint.
• Excellent experience in A/B testing.
• Working technical experience with relational database servers, including Oracle.
• Strong familiarity with data preparation, processing, classification, and forecasting
• Proven analytical and problem-solving abilities.

Language

• English (required)
• Kurdish (required)
• Arabic (preferred)

• Number of Positions: 1
• Experience: 5-10 years of work experience in relevant field.
• Education: Bachelor or Master in Computer Science, Business, or Mathematics.
• Location: Erbil