Passenger Service Agent

Maximus Global Services is looking for Passenger Service Agents providing services for Saudia Airlines and Ethiopian Airlines at Dulles International Airport. Position includes check-in passengers for the airline, gate process (checking boarding passes, assign seats, and boarding flights duties). Candidates should be proficient in computers, have good customer skills, detail oriented and perfect attendance. Schedules are: 6:30am to 11:30am and/or 12:00pm to 5:00pm.

Company will pay for training. English is a must. Amharic or Arabic language is recommended.

Working weekends is a MUST

Able to work flexible hours and rotate functions

Part-Time and Full Time available. FT positions with benefits.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.

Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.

Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.

Required Education and Experience

1. High school diploma or GED.

Additional Eligibility Qualifications

1.Must exhibit exceptional customer service

2.s a condition of employment, employee must successfully complete a background investigation.

3.Must be able to read, write and speak English.

4.Maintain a relationship with both employees and clients

5.Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.

6.Must be able to read and understand all operating and airport procedures and instructions.

7.Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

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