Social Services Coordinator – Refugee Care

For nearly 50 years, Family Health Centers of San Diego (FHCSD) has provided affordable, high-quality health care and supportive services to all San Diegans. With more than 1,800 employees spread throughout 40 sites around the county, FHCSD is proud of the diversity of its staff as a reflection of the communities it serves.

The reward of working at FHCSD is more than a paycheck and excellent benefits; it is the impact and contribution to the San Diego community that employees value most. If you are passionate about improving the overall health and livelihood of your community, FHCSD is looking for people like you.

Job Summary:
Family Health Centers of San Diego is looking for a Social Services Coordinator for Refugee Care. Under the direction of Social Services Leadership, the Social Services Coordinator will support Refugee patients entering our Primary Care System by addressing social determinants of health, providing referrals for support services, and guiding patients through FHCSD health system through episodic and longitudinal care management.

Responsibilities:
Provide critical navigation services to patients and their family members, with exceptional customer service.

Assist and help in identifying needs of the patient for a successful primary care visit through facilitating complete discharge planning.

Perform patient assessments under to determine the appropriate level of care management.

Serve as a critical member of the multidisciplinary Care Team.

Supports Clinic flow by accurately collecting Social Determinants of Health, Sexual Orientation and Gender Identity, in addition to performing other essential screenings to uncover patient needs and vulnerabilities.

Receives referrals and warm handoffs from the extended clinic care team.

Participates in rounding and case conferencing to develop linkages to patients in need.

Create care goals with the patient, and/or patient/caregiver as appropriate, includes development of SMART goals to monitor interventions and progress.

Provide basic individual support based on patient’s needs through episodic care management and refers to support programs as appropriate. .

Maintains a longitudinal care management caseload of roughly 15-20 patients.

Effectively manage patient experience time to include exercising exceptional time management and communication skills.

Provide documentation of all encounters, assessments, and provided support.

Maintain good working relationships with community partners and utilize the community resources to connect new and existing patients to FHCSD.

Educate patients and their families on resources and problem-solving strategies on topics such as abuse, neglect, patient rights and responsibilities, conflict resolution, and community health and social services available.

Converse and completely adhere to HIPAA regulations.

Perform other duties as assigned.

Requirements:
Bachelor’s Degree in Social Work Required. Master’s Degree in Social Work strongly preferred.

(3) years of experience in a healthcare setting.

Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

Bilingual in English/Arabic highly desired (language skills/competency will be tested).

Rewards:
Job type: Regular Full Time

Competitive Salary with Excellent Benefits

Retirement Plan with Employer Match

Paid Time Off, Extended Sick Leave and Paid Holidays

Medical/Dental/Vision/FSA/Life Insurance

Employee Discounts and Wellness Programs

FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.