Customer Assistance Center Specialist
Responsibilities: Customer Assistance for inquiry and complaint. Regularly checking and promptly replying to customer inquiries and All TIQ related SNS platforms. Maintain monthly reports on customer inquiries, responses, and feedback to develop customer service analytics and trends. Customer data analyzing and creating flash reports and status reports for CAC activities. (By MS Excel or other programs) Handle variety of customers general and serious complaint using the Toyota 7 Steps of Complaint Handling. Some Complaint cases, […]
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