Case Management Officer – Baaj (IRQ/031)

[Baa’j,Iraq ]

Starting date: ASAP

Reporting to: Protection Manager

Supervise: Case managers

All INTERSOS employees are expected to perform their roles and responsibilities according to the INTERSOS charter of values, code of ethics, PSEA and Child Protection policies. The job description is mandatory for all positions within INTERSOS and shall be signed by the employee within the first week of employment.

 

Purpose/objective of the position:

The Case Management Officer is responsible for the technical supervision and coordination of all case management related activities under the supervision of the Protection Manager. S/he will ensure that training and capacity building needs of field protection staff are timely addressed and that the protection services and activities meet quality standards in the sector.

 

Generic Duties:

• Provide technical guidance and support to protection staff, ensuring quality in the implementation of activities and services as well as the adherence to protection standards.

• Support the field teams with the development of technically sound (monthly & weekly) work plans, consistent with the goals and objectives of the project;
• Maintain regular and positive collaboration with colleagues to enhance synergies and ensure that intervention between the different project components is harmonized and that protection is mainstreamed into the other sectors of intervention;
• Participate in the recruitment of project staff, provide objective feedback with regards to staff performance (evaluate performance and deliverables against job descriptions), expectations and areas for growth and professional development;

• Identify capacity building needs of protection staff assessing their knowledge and skills and accordingly provide learning opportunities through training, workshops and/or simulation exercises; ensure continuous on the job coaching and mentoring;
• Support the Protection Manager in developing and/or updating protection tools and training material in order to meet the project’s requirements;
• Contribute to the development of quality internal/external reports and project proposals, providing relevant protection data, insight and analysis;
• Ensure that INTERSOS data protection, PSEA and CP policies are shared, understood and upheld by all staff in compliance with the highest standards of privacy and confidentiality;
• Establish and maintain collaborative relations with relevant partners and other project stakeholders working in the project areas;
• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services;
• Proactively participate in relevant coordination meetings, as requested by the Protection Manager;
• Other duties as assigned by the Protection Manager.

 

Starting date: ASAP

Reporting to: Protection Manager

Supervise: Case managers

All INTERSOS employees are expected to perform their roles and responsibilities according to the INTERSOS charter of values, code of ethics, PSEA and Child Protection policies. The job description is mandatory for all positions within INTERSOS and shall be signed by the employee within the first week of employment.

 

Purpose/objective of the position:

The Case Management Officer is responsible for the technical supervision and coordination of all case management related activities under the supervision of the Protection Manager. S/he will ensure that training and capacity building needs of field protection staff are timely addressed and that the protection services and activities meet quality standards in the sector.

 

Generic Duties:

• Provide technical guidance and support to protection staff, ensuring quality in the implementation of activities and services as well as the adherence to protection standards.

• Support the field teams with the development of technically sound (monthly & weekly) work plans, consistent with the goals and objectives of the project;
• Maintain regular and positive collaboration with colleagues to enhance synergies and ensure that intervention between the different project components is harmonized and that protection is mainstreamed into the other sectors of intervention;
• Participate in the recruitment of project staff, provide objective feedback with regards to staff performance (evaluate performance and deliverables against job descriptions), expectations and areas for growth and professional development;

• Identify capacity building needs of protection staff assessing their knowledge and skills and accordingly provide learning opportunities through training, workshops and/or simulation exercises; ensure continuous on the job coaching and mentoring;
• Support the Protection Manager in developing and/or updating protection tools and training material in order to meet the project’s requirements;
• Contribute to the development of quality internal/external reports and project proposals, providing relevant protection data, insight and analysis;
• Ensure that INTERSOS data protection, PSEA and CP policies are shared, understood and upheld by all staff in compliance with the highest standards of privacy and confidentiality;
• Establish and maintain collaborative relations with relevant partners and other project stakeholders working in the project areas;
• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services;
• Proactively participate in relevant coordination meetings, as requested by the Protection Manager;
• Other duties as assigned by the Protection Manager.

 

Education and professional experience:

• University Degree in Social Sciences or related field.
• Minimum 3 years relevant professional experience in the protection sector (of which at least 1 year in a supervisory role).

Competencies: (Knowledge, Skills & Abilities)

• Computer literacy (Word, Excel, Power Point)
• Good leadership skills
• Strong technical knowledge in protection
• High confidentiality, respect and a non-discriminatory attitude
• Good interpersonal and communication skills
• Strong analytical and report writing skills
• Strong planning and organizational skills
• Ability to work under pressure and as part of a team
• Experience developing and conducting trainings is a plus
• Fluency in Arabic (written and spoken)
• Proficiency in English (written and spoken)

Female candidates are encouraged to apply

For Application, PLEASE VISIT THE GOOGLE FORM LINK   (YOU WILL NEED A GOOGLE ACCOUNT TO ACCESS IT)

Female candidates are encouraged to apply

• Only short-listed candidates will be contacted.

• Your resume must be uploaded in PDF format.

• INTERSOS is reviewing applications on a rolling basis, the vacancy might be filled before the closing date.

“Please note that the preference will be given to qualified candidates that are from the recruitment area”