Case Worker

[Al-Qa’im,Iraq ]

Context/Reporting line:
Under the general guidance of the Head, Community Stabilization Unit, the overall supervision of the Program
Coordinator -Legal Support, the administrative supervision of the Head of Sub Office (HoSO) and the direct
supervision of the National Field Coordinator in close coordination with the CSU Area Coordinator, the
candidate will perform the following duties:
Core Functions / Responsibilities
1. Attend an induction training to understand IOM CSU’s different legal programs and areas of focus,
focusing on HLP and other legal issues in Iraq, dispute resolution techniques, case management, roles
and responsibilities of the CSU HLP teams, and reporting requirements.
2. Support with conducting awareness-raising sessions to community members and stakeholders on legal
issues, including HLP and civil documentation.
3. Work with relevant CSU staff to update, manage, and enhance the case-management system related to
the project beneficiaries and objectives.
4. Support in coordinating and liaising with local authorities, stakeholders, and community-leaders who
will be relevant to the project.
5. Support the project Lawyer in conducting trainings on HLP and civil documentation to communitymembers
and stakeholders.
6. Work with CSU staff on the Information Counselling and Referral Service (ICRS) mechanism for
collecting information and data related to cases identified during the project
7. Support the project Lawyer as needed in providing legal consultations or representation to individuals
identified during the project who have HLP issues or other legal needs.
8. Compile and create case reports and summaries using tracking tools and reporting templates.
9. Coordinate and follow-up with implementing partners and CSOs selected during the project.
10. Consult with relevant staff from IOM on legal assistance related issues, including support in drafting
forms, templates, and procedures.
11. Profile all cases and follow up on progress of each case.
12. Perform other duties as required.

Context/Reporting line:
Under the general guidance of the Head, Community Stabilization Unit, the overall supervision of the Program
Coordinator -Legal Support, the administrative supervision of the Head of Sub Office (HoSO) and the direct
supervision of the National Field Coordinator in close coordination with the CSU Area Coordinator, the
candidate will perform the following duties:
Core Functions / Responsibilities
1. Attend an induction training to understand IOM CSU’s different legal programs and areas of focus,
focusing on HLP and other legal issues in Iraq, dispute resolution techniques, case management, roles
and responsibilities of the CSU HLP teams, and reporting requirements.
2. Support with conducting awareness-raising sessions to community members and stakeholders on legal
issues, including HLP and civil documentation.
3. Work with relevant CSU staff to update, manage, and enhance the case-management system related to
the project beneficiaries and objectives.
4. Support in coordinating and liaising with local authorities, stakeholders, and community-leaders who
will be relevant to the project.
5. Support the project Lawyer in conducting trainings on HLP and civil documentation to communitymembers
and stakeholders.
6. Work with CSU staff on the Information Counselling and Referral Service (ICRS) mechanism for
collecting information and data related to cases identified during the project
7. Support the project Lawyer as needed in providing legal consultations or representation to individuals
identified during the project who have HLP issues or other legal needs.
8. Compile and create case reports and summaries using tracking tools and reporting templates.
9. Coordinate and follow-up with implementing partners and CSOs selected during the project.
10. Consult with relevant staff from IOM on legal assistance related issues, including support in drafting
forms, templates, and procedures.
11. Profile all cases and follow up on progress of each case.
12. Perform other duties as required.

Education:
 University Degree in law, Political Science, Social Studies, Information Management, Computer
Science, or relevant field of study. from an accredited academic university or institute.
Experience and Skills:
 Minimum 2 years of relevant work experience.
 Experience of working with clients or customers to solve problems.
 Experience in communicating and working with a wide range of actors, including people of culturally
diverse backgrounds, government and authorities, humanitarian actors (UN agencies and NGOs).
 Experience working in development or humanitarian programming (specifically in International or
National NGO/UN) is an asset
 Computer literacy with specific proficiency in Microsoft applications.
 Reliable, efficient, high level of professionalism, and organizational skills.
 Good analytical skills for financial data, strong sense of details and accuracy.
 Ability to prepare clear and concise reports.
Languages:
 Fluency in English and Arabic is required.
Behavioral Competencies
 Work prioritization and ability to multitask.
 Shares knowledge and experience.
 Positive, constructive attitude.
 Ability to work and act under pressure with discretion in politically sensitive environment with a
minimum of comfort.
 Responds positively to critical feedback and differing points of view.
 Ready to work independently, under tight deadlines.
 Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
 Ability to work in a multi-cultural team environment with a positive attitude.
 Highest standards of integrity, discretion and loyalty.
 Strives for supportive working environment and positive working relationship.
Creates a respectful office environment free of harassment, retaliation, and promotes the prevention of
sexual exploitation and abuse (PSEA).

While this vacancy is open to both Internals and Externals, priority shall be given to qualified Internal applicants.

Interested candidates are invited to submit their applications via this link:
https://jobs.my-soc.org/apply/20210928100712/pN4S2WKlbzT1JmsYIn7o8a0qy 

In order for an application to be considered valid, IOM only accepts online profiles duly completed. Only
shortlisted candidates will be contacted.