Job Description Department(s): Customer Service Reports to: Supervisor, Customer Service FLSA status: Non-Exempt Salary Grade: C – $19.7115 – $25.4808 ($41,000 – $53,000) Job Summary The Customer Service Representative (CSR) is the first line of contact for CalOptima members and providers. The incumbent will assist members and providers with questions related to the Medi-Cal programs for Orange County. Resolves member inquiries and complaints fairly and effectively. This position will provide information regarding eligibility, enrollment, benefits