Consumer Back Office Officer
Description This position is responsible for administering customer requests received from the distributors related to all sales process’s operations, solving more complex customer issues in a timely manner and provide the required support. Duties & Responsibilities: Handle escalated calls, resolving more complex customer issues in timely manner. Research on complicated problems through multiple databases and collaborate with other departments to resolve escalated issues. Interact with clients by (ticket, call, email) to resolve problems, provide information […]
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