The International Refugee Assistance Project (“IRAP”) is a dynamic and growing legal and policy advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced people around the world. We are the leading organization providing free and comprehensive legal services to people in need of a safe place to live and a safe way to get there.
IRAP operates offices in the U.S. (New York City, Washington, D.C.), Jordan (Amman), Lebanon (Beirut), and Europe (Berlin). Our legal and advocacy teams work closely with a corps of pro bono lawyers from leading law firms and multi-national corporations, and law students who have created IRAP chapters across the United States and Canada. Through this work, we aim to assist refugees and other displaced people to find safe passage and to transform the landscape of refugee rights. IRAP has over 100 full-time staff members. We are a nimble organization staffed by an innovative and collaborative team that is committed to high standards of quality and close partnerships with our clients, peers, and colleagues.
IRAP believes that diversity is critical to fostering a strong workplace and serving our clients well. We strongly encourage applications from people with lived experiences in the communities that we serve, members of other marginalized communities, and individuals whose identities are underrepresented in the legal profession.
About the Intake and Legal Information Department
The Intake & Legal Information (ILI) team screens potential clients, develops and maintains self-help legal tools and legal information, and provides legal assistance in UNHCR processes.
Opportunity
IRAP is posting this part-time opportunity for a contractor to assist IRAP in operating and improving our chatbot. The chatbot currently operates in English and Arabic. Thousands of refugees use the chatbot every month to access self-help information about immigration pathways and to request IRAP’s help in immigration pathways.
This role will primarily interact with the director of IRAP’s Intake and Legal Information team, who will coordinate requests from Legal Services staff and with IRAP’s Tech and Monitoring and Evaluation teams. We anticipate that this role will require 5-10 hours of work per week for 4-6 months. The work will be remote, and hours are flexible.
Responsibilities
Run regular checks on the chatbot to ensure continuous operation
Monitor functions on TextIt (our provider), Zapier, Facebook, and Telegram platforms.
Review user-reported issues (every 1-2 weeks).
Chatbot includes a flow for users to report errors. Most reports are in Arabic; collaborate with Arabic-speaking staff, if necessary, to review these reports.
Implement fixes, responding to reports from users or staff.
Content updates
Make needed updates in response to changes in law or in IRAP’s services or to improve functionality.
Work with IRAP translators to translate the tool into Dari and Pashto. Export the flows for translation, upload the translated flows, and do extensive testing alongside bilingual staff and contractors.
Qualifications
Experience building and maintaining flow-based chatbots required.
Experience using TextIt platform preferred.
Experience building and maintaining multilingual chatbots is strongly preferred.
Ability to read and write Arabic, Dari, or Pashto, preferred (translation skills not required)
Location: The candidate will work remotely.
Compensation
The annual salary range for this position is $70,819 – $89,816, commensurate with experience.
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