Under general direction, functions as liaison between CDS Global and our clients. Maintains communications, coordination, promotion, and operational contact with our clients according to established departmental procedures. Maintains positive, professional working relationship between CDS Global and our clients. Assumes ownership and responsibility of account throughout various departments within CDS Global.
ESSENTIAL FUNCTIONS
Maintains confidentiality of CDS Global and its clients’ proprietary information.
Manages assigned account(s) to fulfill client requirements utilizing established departmental procedures.
Executes clients’ business needs while integrating complex systems and processes both internally and externally.
Serves as liaison between the clients and CDS Global.
Coordinates, oversees, and assumes responsibility for assigned client business needs with various departments throughout CDS Global.
Monitors assigned accounts to analyze, troubleshoot, problem solve, and plan for client’s future business needs.
Invoice client according to contract specifications.
Investigate and resolve any invoice discrepancies.
Acquires and maintains comprehensive knowledge of applicable CDS Global systems, divisions and/or department’s capabilities, operations and limitations.
Develops and maintains knowledge of magazine and/or product and/or item processing industry based on the client’s business needs.
Interacts in cooperative and professional manner with all levels of employees, clients and/or vendors in team-oriented environment.
Organizes tasks and resources to complete assignments and/or projects and meet deadlines according to established departmental procedures.
Continually learns and applies new information in fast-paced, dynamic technical environment.
Researches, participates in, and leads new projects within client base and department.
Provides assistance to other team members and departments as needed.
Travels when required or requested, sometimes with little notice.
Follows all CDS Global ergonomic and safety policies.
ADDITIONAL DUTIES AND RESPONSIBILITIES
Participates in and schedules meals, entertainment, tours, meetings, etc., for visiting clients.
Attends training and/or onsite classes as required.
Gives presentations as required or requested.
Attends meetings at branch sites and/or off-site as required or requested.
Research and prepare contract review information for Client Director.
Focus on process improvement for assigned accounts.
Support Client Director in developing sales opportunities.
Prepare and present annual business review information to assigned clients.
Mentors other employees as needed.
Performs additional duties as required or requested.
EDUCATION AND/OR CERTIFICATION, SKILLS AND LICENSING
Four-year degree or equivalent fulfillment industry or related work experience, or a combination of college and fulfillment industry related work experience.
Above average PC knowledge and skills.
Above average math skills.
Excellent written, verbal and presentation skills.
Demonstrated experience communicating technical information to non-technical individuals.
If required to travel, has access to transportation requiring a valid driver’s license, proof of safe driving record, and active insurance.
As part of its continued efforts to maintain a safe workplace for employees, CDS Global requires that all employees who receive a written offer of employment on or after 11/15/2021 be fully vaccinated (as defined by the CDC) against the coronavirus by the first day of employment as a condition of employment, to the extent permitted by applicable law. CDS Global will consider requests for reasonable accommodations due to medical and/or religious reasons on an individual basis in accordance with applicable legal requirements.
EOE/AA Employer including Vets and Disabled
Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at:
Phone: 515-247-7500
Email: [email protected]
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