A Concierge is responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Compensation: $20.72 per hour (Intro Pay Rate – First 90 Days of employment)
$25.91 per hour (Regular Pay – After First 90 Days of employment) plus part time benefits (paid time off, team member travel program, free meal, etc)
Schedule: AM / PM / Weekends and Holidays Availaibility Required.
What will I be doing?
As a Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:
Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
Process and deliver messages for guests
Retrieve mail, small packages and facsimiles for guests as requested
Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Register VIP guests, as needed
Promote Company marketing programs and distribute printed materials, as needed
Qualifications for Concierge:
Required:
Fluency in English, professional presentation, strong verbal and written communication skills
2 years minimum Concierge experience
Computer skills
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand and anticipate guest’s needs and desires; work cohesively with co-workers as part of a team; work with minimal supervision at times; maintain confidentiality of guest information and pertinent hotel data.
Excels in a team environment.
Strong preference for:
Five Star experience, Forbes
Additional language skills in German, French, Spanish, Arabic, Japanese, Korean or Chinese.
International experience in the luxury market
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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