Customer Service Agent (wheelchair agent) and Security Agent

Maximus Global Services is looking for a Customer Service/Security Agent to provide various services such as security and wheelchair services at the Dulles International Airport. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people.

Pay rate: $13.50 to $14.75 per hour

Essential Functions

Provide security at different areas (only in the stations where the services are provided).

Security at the assigned gate. Employee will enter the secure area of the jet bridge using their employee ID and stand by the door of the airplane and constantly watch both doors to ensure that no person without a valid airport ID enters the jet bridge or airplane. Employee will also count each cleaner and scan them with the security wand. Employee will fill out a form detailing the cleaner count, arrival time of airplane and airplane pushback time.

Security at the ramp for the assigned airline. Employee will receive baggage cart from bag room, counting each bag as they are placed onto the airplane. Agent must ensure that there are no questionable items placed onto the airplane, and that all bags are accounted for. Agents must also ensure that no person (besides ramp workers) are allowed past the airplane perimeter.

Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring that all security procedures are met. Agent will take passenger through customs and baggage claim to the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call supervisor and return wheelchair to its initial position.

Agent must be in communication with the supervisor on duty at all times.

Prevents losses and damage by reporting irregularities

Shifts available: 1:00pm – 5:00pm, 6:30pm to 10:30pm, 12:30am to 4:30am.

Must be able o work any shift.

As a condition of employment, employee must successfully complete a background investigation.

Must be able to read, write and speak English. Other languages : Spanish, Arabic, Amharic.

Must be able to walk long distances at the airport and to be able to manage the transportation of the passenger in a wheelchair. Including bending and lifting.