Customer Service Assistant – Erbil

Amideast is a leading American non-profit organization engaged in international education, training and development activities in the Middle East and North Africa. Founded in 1951, Amideast in its early years focused on promoting U.S. study to students in the MENA region and managing U.S. scholarships and exchanges such as the flagship Fulbright Foreign Student Program.

Job Title: Customer Service Assistant
Departments: Customer Service
Immediate Supervisor: Operations Manager
Location: Erbil, Iraq
Hours: 20-24 hours per week; hours are subject to vary and should be considered indicative (9:00 am – 5:00 pm three days per week)

Position Summary:
The Customer Service Assistant will provide front desk and administrative support to AMIDEAST/Iraq, including data management and program support for English language (EL) training, scholarship, and testing services. This person will be responsible for handling everyday program tasks and assisting with the administration of exams inside and outside Erbil. In addition, the Customer Service Assistant will support and update the scholarship, testing, and training databases.

Responsibilities:
• Greet walk-ins, respond to their immediate needs, and creating a welcoming environment in the reception area;
• Answer telephone & email inquiries and provide information about various programs;
• Maintain comprehensive understanding of all AMIDEAST programs including EL courses, testing, training, and scholarship programs;
• Proactively offer AMIDEAST services and sales where suitable;
• Handle client and instructors’ daily requests and needs;
• Maintain and update a program database for all participants and candidates;
• Handle administrative problems that might come up in a professional and courteous manner;
• Assists in Program, Testing and EL department duties including test registrations, EL registrations, score distribution;
• Proctor exams upon request (TOEFL, GRE, SAT, ITP and TOEIC);
• Follow all required security precautions according to set rules & regulations, including COVID-19 precautions;
• Prepare SAT, TOEFL, GRE, TOEIC and ITP admission tickets and scores for distribution;
• Assume other special activities and responsibilities from time to time;
• Support the office with procurement and purchases based on AMIDEAST policies and procedures
• Project a professional appearance and cooperative attitude, maintains high ethical standards of confidentiality in representing AMIDEAST to ensure a professional representation at all times;
• Other duties, as assigned.

This position description is not intended to be all-inclusive, and the incumbent will perform other reasonable business-related duties as assigned by the immediate supervisor and other managers when necessary. AMIDEAST reserves the right to change duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment

Proficient in English, Arabic, and Kurdish
Strong digital/Computer skills
Access to a car and a valid driver’s license is strongly preferred.