Description
Title: Customer Support Liaison (Bilingual)
Department: Early Childhood Education
Reports To: Administrative Superior
Salary Code (non-rep) – 4017
Job Summary
Provides support to School District staff, prospective candidates, prospective students and parents as they apply for various positions in the schools, central offices and learning networks or are encouraged to participate in various parental engagement opportunities. Ensures that customer satisfaction is preserved and maintains a log of the inquiries received and/or that parent involvement activity is documented by school and grade.
Essential Functions.
Early Childhood Education Specialty
Interacts with District personnel and the public to recruit parents for different engagement opportunities; responds to questions and serves a District ambassador for all parent programs.
Maintains a log of the inquiries received on a database; reviews the types of inquiries received with the administrator.
Interacts with various functional areas to attain viable solutions to problem situations.
Participates in special projects as assigned by conducting research to gather pertinent information.
For the Bilingual Specialty
Performs the above mentioned duties. Bilingual in English and one of the following languages preferred.
Spanish
Arabic
Chinese-Mandarin
Russian
Uzbek
Qualifications
Minimum Requirements
High school diploma or equivalent.
Four years of full-time, paid, customer support experience which have involved using a database to log inquiries in an educational, community-based or social services agency or school.
Knowledge, Skills and Abilities
Demonstrated knowledge of:
methods and techniques associated with effectively addressing numerous inquiries.
office principles, practices and procedures.
Demonstrated ability to:
maintain a log of the inquiries received.
interact with the public.
maintain records and prepare reports.
Ability to:
learn and explain the personnel policies and practices of the School District.
use computer applications, including Microsoft Word and Excel.
communicate effectively, both orally and in writing.
establish and maintain effective working relationships.
Demonstrated ability to:
convey information clearly and articulately, particularly regarding school operations and compliance.
act in a professional manner and maintain a professional attitude towards the public and colleagues.
provide exemplary customer service at all times.
assess problems and execute solutions.
work with families, students, coworkers, and the public from diverse cultural and ethnic backgrounds.
communicate effectively, both orally and in writing.
efficiently manage and prioritize multiple responsibilities with concurrent timelines.
establish and maintain effective working relationships.
For the Bilingual Specialty
Knowledge, Skills and Abilities
Ability to speak English and the appropriate foreign language fluently.
Ability to to read and write English and the appropriate foreign language.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Primary Location: Early Childhood Education (9CE0)
Job: Central Administration
Organization: The School District of Philadelphia
Regular
Employee Status: Entry Level
Job Posting: Oct 6, 2021, 12:08:30 PM
Union Affiliation: Not represented by a union
Overtime Status: Exempt
Unposting Date: Ongoing
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