Job title: Front Desk Assistant
Classification: Assistant
Department: CAPA
Organization: American University of Kurdistan
Location: Duhok
Posting date: 26 August 2021
Closing date: Open until filled
Duties
- Maintains and implement Front Desk activities according established systems, policies and procedures for the best customer service and office support provision.
- Administers up-to-date client database and works on client conversion to customer and retention.
- Administers the registration database and correcting system-caused errors working with IT or other input-driven problems caused by registrant errors.
- Implements call center activities as well as centralized emails ensuring timely and accurate information provision and client conversion.
- Administers registration process from A to Z as well as classroom matching with courses and instructors. Overseas the setting up the whole system and runs it effectively.
- Keeps accurate database of student’s application forms, photos and sets up a tracking system for timely payments (during the registration period).
- Ensures that the rooms are ready for class: checking if projectors, smart boards and other equipment works, supplies are available (during the registration period).
- Assists the instructors in their daily tasks according to their needs (on daily basis).
- Maintains the registration book of signed-out materials.
- Informs the Security about the students’ lists.
- Maintains a filing system for documents and course materials.
- Receives orders of course materials, answer sheets, evaluation forms, flyers and others by the dean, coordinators and instructors (daily basis).
- Orders car, supply, purchasing requests and fixing and makes room/lab/equipment reservation in accordance to EP department’s needs.
- Performs other related duties as assigned by the immediate supervisor.
Skills, Knowledge, Abilities
Education needed: BA degree in a relevant field and one year experience
Training recommended: Word processing, spreadsheets, database management, E-mail, English (level 5), Arabic (level 5), Kurdish
Work experience: 1years
Tools/Equipment, Job Aids
PC, reference materials
Job Conditions
The job is conducted in the office environment
Reports to
Front Desk Coordinator
Supervises
none
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