We are one of the fastest growing startups in the MENA region with 200+ team members from 30+ different countries.
The main goal of Customer Success is helping Bayzat’s customers meet, and surpass, their objectives at work. Customers expect Bayzat to help them become better at their job and perform at a higher level for their company, and the Customer Success team helps them achieve that.
As an essential member of the Customer Success team, you will be responsible for ensuring that the required documentation to configure a customer’s account on Bayzat is clearly communicated to the customer while working closely with the client to collect all documents in a timely manner.
What will you be doing?
Initiate implementation of the customers Bayzat account by functioning as the primary point of contact for the client from the stage of documentation collection to the completion of account configuration
Assess the client’s needs by understanding how the clients HR and Finance functions operate and ensure complete alignment between customer requirements and Bayzat’s functionality to ensure that the platform can accommodate the customers’ requirements
Own document collection and verification of data accuracy. After identifying the customers’ requirements, the Implementation Specialist will need to use Bayzat’s onboarding sheet to collect all aspects of data for configuration of the platform. The Implementation Specialist will also be responsible in explaining, in detail, to the customer how to complete the onboarding sheet and provide client support as required. Once all information is provided by the customer, the Implementation Specialist will confirm that all data is accurate prior to passing documentation to the onboarding team
Work closely with internal departments to ensure that the onboarding process is being adhered to
Take ownership of the turn-around time (TAT) taken to collect all required documents from the customer for an effective Bayzat account configuration
Strict adherence to predefined KPIs & SLAs that ensure documents are collected in a timely manner
What are we looking for?
2-3 years of relevant experience
Be customer service oriented
Have extensive technical knowledge
Ability to multi-task
Strong ability to identify and troubleshoot issues in a timely manner
Be a team player who can build and maintain close relationships with a wide range of internal and external stakeholders
Be passionate about technology
Have the ability to analyse and extract research data
Have excellent interpersonal, verbal and written communication skills
Strong strategic, critical thinking skills and problem-solving ability
Obsessively organized and detail oriented
Experience working in a high-growth environment
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