IT Support Analyst

About Us:

HKN Energy Ltd. is a privately held, independent energy company with oil exploration and production operations in the Kurdistan Region of Iraq (KRI).

HKN Energy is focused on increasing production of its Sarsang Block, located in the prolific Zagros fold, and thrust belt of Northern Kurdistan. We have a highly experienced, diverse team with work experience in over 80 different countries. HKN Energy is committed to building a company culture that is guided by its Core Values of Integrity, Respect, Excellence, and Teamwork.

Main Duties & Responsibilities:

• Diagnose and resolve unique, non-recurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computing and telecommunications equipment.
• Install and support desktop & laptop PCs, tablets and mobile hardware and software (certifications from CompTIA, Microsoft or HDI are a plus).
• Support Microsoft Office 365, other Microsoft Cloud applications and services by coordinating with users, IT Management, service providers and vendors.
• Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
• Participate in hardware and software reviews and recommend purchases.
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Analyse and make recommendations for hardware and software standardisation.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
• Document procedures, standards, best practices, configurations, settings, installation sequences and back-out instructions.

Qualifications :

• Knowledge – Know your way around desktop hardware, software applications, operating systems and network connectivity.
• Problem solving – Resolve problems while maximising efficient use of computing resources.
• Teamwork – Work well in a team-oriented environment
• Education – Possess a computer science degree and one or two certifications from entities such as HDI or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).
• Mobility – Be willing to take on a new position at your current company or accept additional responsibilities when asked.
• More knowledge – Continually update and enhance your basic skills in hardware, software and systems through your own efforts and company training. Learn the specifics of the industry. For example, working for an independent oil & gas E&P company, be prepared to spend some time with the Drilling Operations department so that you know exactly what a “deviated well” entails. Your interest in and knowledge of the activities that make the company money will be noticed and rewarded.
• More problem solving – Be proactive in anticipating and resolving problems. Take ownership and initiative for problem resolution, spot potential problem areas, analyse solutions, propose resolution and ensure implementation. Take the term “customer service” to heart.
• More teamwork – Embrace working in a team setting. Know your teammates, give them credit for their successes and offer help and assistance.
• More education – Get another degree or pertinent certifications. Attend company training that is offered and study for other certifications. Volunteer or consult for diverse roles to build your skills in other areas.
• Excellent in both English and Kurdish communication skills including the ability to clearly articulate (verbally and written).
• Ability to think logically and operationally applying knowledge within sphere of influence.
• Strong analytical and problem solving skills with the ability to organise prioritise, establish targets.
• Ability to identify issues, evaluate alternatives and make recommendations.
• Computer software competency skills (e.g. Microsoft Outlook, Excel, Word, Adobe Acrobat).
• A minimum of (2) years’ experience, in a similar role as Desktop Support Analyst.

Behavioural :

• Ability to exhibit energy, enthusiasm and a positive outlook.
• Works with integrity.
• Responds promptly to team and supervisor requests.
• Ability to handle multiple tasks and coordinate deadlines.
• Ability to work independently.
• Is open-minded, has a sense of curiosity, and seeks to understand “why”.
• Proactive, Innovative and creative.
• Seeks to continuously improve personal level of performance.

Requirements:

• This role requires extended periods of working in Field Operations locations.
• This role requires an individual to work 7 days a week whilst on duty.
• This role may require an individual to work extended hours on occasion.