Under the direction of the Manager, Knowledge Analysis, the Knowledge Analyst (KA) assists with research on foreign education systems to accurately maintain and expand all WES data. The position resolves and monitors elevated issues relative to foreign institutional files, data verification and related matters. Perform and share research, expand global institutional expertise and work with management to define areas of interest for specialization and to apply improvement to WES evaluation policies. Ideal candidates will have an interest in research methodologies, data synthesis and international education.
Written and verbal fluency in French and/or Arabic language is strongly preferred.
Salary Range: $59k-61k
Duties included but not limited to:
Responding to reactive issues and questions from evaluation staff in an accurate and timely manner.
Effectively conducting reviews of system data to maintain the accuracy and integrity of WES data and to facilitate the delivery of accurate information and products to WES stakeholders.
Communicating effectively with both internal and external stakeholders in a clear and positive tone that fosters good working relationships and outcomes.
Ensuring research results are well-documented.
Participating in weekly Issues and Practices meetings as well as weekly team meetings.
Identifying international higher education areas of personal interest and conducting proactive research on emerging trends and issues.
Monitoring outstanding Institutional Requests, on an as needed basis. Adhering to established research and project procedures and timelines.
Work with Sr. Manager, Knowledge Analysis to define areas of interest for specialization and more in-depth research and refine and apply knowledge of WES evaluation policies in all stages of the evaluation process.
Other duties as assigned, including participation in departmental and organizational projects.
The Ideal Candidate will:
Have an interest in international education and be able to apply appropriate research methodologies.
Can synthesize research information and critically vet sources to ensure that research is fact based.
Effectively communicate with team members and stakeholders in a timely and clear fashion.
Be able to appropriately prioritize work, balancing file related activities, with project deadlines and independent research.
Recommend changes to policies, methods for maintaining data, and items where more research would be beneficial to WES.
Ability to adapt to shifting priorities and timelines promptly and efficiently.
Requirements:
Strong commitment to WES’ mission and values
University degree.
Relevant work experience, including experience researching and working with data.
Working knowledge of languages (French and/or Arabic) in addition to English.
Broad knowledge of international systems of education.
Works well independently, is self-motivated, and has strong attention to detail.
Ability to effectively prioritize and execute tasks in a high- pressure environment.
Strong written/oral communication and interpersonal skills.
Can work with departmental and cross-departmental teams.
This position is fully-remote with equipment provided
EOE Statement: World Education Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, World Education Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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