Summary
Assist in the development and management of business KPIs reporting system, including dashboards, data visualization, trend tracking and granular analysis to guide managerial actions and decisions.
Key Responsibilities
- Assist in managing Commercial KPIs on an ongoing basis – Subscribers, Revenue, Recharge, Minutes of Usage, and ARPU etc.
- Assist in the interpreting financial significance of Operational & Commercial KPIs.
- Assist in the analysis and development of new pricing structures and promotions & support Data mining & campaign management team.
- Assist in the Analysis of Customer Base Movement and Churn Management.
- Assist in the Analysis of Quality of Sales.
- Work with MIS to develop further reports to improve understanding of customer behavior. Define/Refine reports and ensure that they are created in a timely manner with the correct information.
- Perform trending and critical analysis to highlight issues and draw possible conclusions as to their causes.
- Liaise with the data warehouse and application owners to reconcile data sources in order to ensure integrity of reports.
- Analyze user’s reporting requirements.
- Assist in developing report layout and work with IT to populate with data and Designing ad hoc reports as required.
- Produce periodic reports as defined by the Management Team to include daily, weekly, monthly statistics.
- Analyze reports and draw key insights that are reviewed by management weekly.
- Work with Business Risk in alerting Revenue Assurance of possible fraud or revenue leakage.
- Other duties assigned.
Competencies
- Expertise in KPI and Reporting of telecommunication.
- Experience with SQL.
- Excellent knowledge of reporting and visualization tools MS Excel, Pivot Tables, V- Look up, MS Power BI, PowerPoint.
- Excellent experience in A/B testing.
- Working technical experience with relational database servers, including Oracle.
- Strong familiarity with data preparation, processing, classification, and forecasting.
- Proven analytical and problem-solving abilities.
Language
- English (required)
- Kurdish (required)
- Arabic (preferred)
- Number of Positions: 1
- Experience: 3-5 years of work experience in relevant field.
- Education: Bachelor or Master in Computer Science, Business, or Mathematics.
- Location: Erbil
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