Lead Case Manager

[Baghdad,Iraq ]

Position:  Lead Case Manager – Pathways Home: Livelihood and MHPSS Support for Returnees (1 position)

Location:  Baghdad, Dhi Qar & Basra, Iraq (Roving)

Reports to:               Project Manager

Application Deadline:  until filled

Starting Date:           Sep, 1 2021

About You:  A motivated mid-career mental health professional looking to work alongside an inspiring, dynamic team of leading human rights workers. The candidate will have exceptional clinical service provision skills and embrace a collaborative, team approach to the work they do. This person has experience living and working in challenging operating environments and is eager to apply that experience working on innovative human rights projects that support survivors of torture, their families, as well as families of those who have been disappeared.

About Heartland Alliance International: Heartland Alliance International’s (HAI) mission is to secure the rights and well-being of marginalized people and communities. HAI envisions a world in which those whose rights have been violated are safe and empowered to actively engage in their communities and be at the forefront of social change.  In Iraq, HAI provides holistic services focusing on mental health and psychosocial support, legal aid, violence prevention, and social cohesion to diverse vulnerable populations.

 

The Project:

 

Pathways Home: Livelihood and MHPSS Support for Returnees in Baghdad and Dhi Qar is a one-year project funded by GIZ. The project goal is increase livelihood support, comprehensive mental health and psychosocial support (MHPSS) services, and legal services for Iraqis who have returned from the European Union, specifically Germany, as well as Iraqi IDPs and host community members. The project consists of three domains of activities: (1) Livelihood support; (2) Case management and MHPSS support; (3) Legal support. Project activities will be implemented in Baghdad and Dhi Qar governorates. Mobile support may also extend to Anbar, Kerbala, and Basra.

 

 

Essential Duties and Responsibilities: 

The Lead case manager will be based in Baghdad with travels to Basra and Dhi Qar, Iraq The Lead Case Manager will work under the administrative supervision of the project manager and be responsible for providing case management services for urgent and sensitive cases. The lead case manager will ensure participant-centered services are provided, ensuring proper safety planning and referrals are provided when needed.

 

Essential Duties and Responsibilities:

1.Project implementation support

• Provide robust case management services to beneficiaries, identifying needs and coordinating referrals based on the beneficiaries’ needs.
• Manage referrals, and work to develop beneficiary wellbeing with the support of mobile teams.
• Develop action plans to address the needs of the participant and follow up on the provision of services.
• Coordinate with internal and external stakeholder to provide key information necessary to ensure comprehensive services to the participant.
• Maintain timely, confidential case documentation;
• Encourage and contribute to a safe and collaborative working environment where self-care as well as care of colleagues is prioritized.
• Supervising case management team.
• Providing case management training to the case management team
• Lead on case conference discussions

 

2.Communication and Monitoring & Evaluation

• Collaborate closely with Legal team, MHPSS team, Livelihood team social workers and the field coordinator to continuously assess status of the case against the case plan;
• Ensure accurate data reporting and collection;
• Supports compilation and writing of daily, monthly and quarterly updates.
• Updating the case tracker database

Other duties, as assigned

Position:  Lead Case Manager – Pathways Home: Livelihood and MHPSS Support for Returnees (1 position)

Location:  Baghdad, Dhi Qar & Basra, Iraq (Roving)

Reports to:               Project Manager

Application Deadline:  until filled

Starting Date:           Sep, 1 2021

About You:  A motivated mid-career mental health professional looking to work alongside an inspiring, dynamic team of leading human rights workers. The candidate will have exceptional clinical service provision skills and embrace a collaborative, team approach to the work they do. This person has experience living and working in challenging operating environments and is eager to apply that experience working on innovative human rights projects that support survivors of torture, their families, as well as families of those who have been disappeared.

About Heartland Alliance International: Heartland Alliance International’s (HAI) mission is to secure the rights and well-being of marginalized people and communities. HAI envisions a world in which those whose rights have been violated are safe and empowered to actively engage in their communities and be at the forefront of social change.  In Iraq, HAI provides holistic services focusing on mental health and psychosocial support, legal aid, violence prevention, and social cohesion to diverse vulnerable populations.

 

The Project:

 

Pathways Home: Livelihood and MHPSS Support for Returnees in Baghdad and Dhi Qar is a one-year project funded by GIZ. The project goal is increase livelihood support, comprehensive mental health and psychosocial support (MHPSS) services, and legal services for Iraqis who have returned from the European Union, specifically Germany, as well as Iraqi IDPs and host community members. The project consists of three domains of activities: (1) Livelihood support; (2) Case management and MHPSS support; (3) Legal support. Project activities will be implemented in Baghdad and Dhi Qar governorates. Mobile support may also extend to Anbar, Kerbala, and Basra.

 

 

Essential Duties and Responsibilities: 

The Lead case manager will be based in Baghdad with travels to Basra and Dhi Qar, Iraq The Lead Case Manager will work under the administrative supervision of the project manager and be responsible for providing case management services for urgent and sensitive cases. The lead case manager will ensure participant-centered services are provided, ensuring proper safety planning and referrals are provided when needed.

 

Essential Duties and Responsibilities:

1.Project implementation support

• Provide robust case management services to beneficiaries, identifying needs and coordinating referrals based on the beneficiaries’ needs.
• Manage referrals, and work to develop beneficiary wellbeing with the support of mobile teams.
• Develop action plans to address the needs of the participant and follow up on the provision of services.
• Coordinate with internal and external stakeholder to provide key information necessary to ensure comprehensive services to the participant.
• Maintain timely, confidential case documentation;
• Encourage and contribute to a safe and collaborative working environment where self-care as well as care of colleagues is prioritized.
• Supervising case management team.
• Providing case management training to the case management team
• Lead on case conference discussions

 

2.Communication and Monitoring & Evaluation

• Collaborate closely with Legal team, MHPSS team, Livelihood team social workers and the field coordinator to continuously assess status of the case against the case plan;
• Ensure accurate data reporting and collection;
• Supports compilation and writing of daily, monthly and quarterly updates.
• Updating the case tracker database

Other duties, as assigned

Education and Experience:

Essential:

• A bachelor degree in sociology or social work, counselling or other relevant field is required.
• Minimum three years of relevant work experience in case management, social work.
• Minimum two years’ experience in team management
• Experience in working in the social sector, particularly with IDPs or refugees, or with programs focused on children, adolescents, or women.
• Previous experience or understanding of the human rights, social and political environment in Iraq.

• A strong commitment to human rights, including gender equality and child safeguarding, and to implementation of international human rights law.

Ability to reside in and travel within federal Iraq and KRI should the security allow it.

 

Language Skills:

Arabic is required, English is preferred.

 

Other Skills and Qualifications (required):

• Excellent oral communication skills
• Excellent negotiation and relationship management skills, with the ability to proactively problem solve and find solutions

Computer Skills:

• Experience with Windows platform, including Word, PowerPoint, Excel, Outlook email,  etc.
• Experience in working on online databases

Competencies required for the job

Personal Competencies: Collaborative spirit and ability to work independently as well as in a team; commitment to knowledge sharing and teamwork; positive attitude and ability to see through challenges to find solutions; and strong interpersonal skills and an ability to clearly communicate, including complex concepts into layperson language.

 

Resilience: This project will address sensitivity and complex issues. Interested applicants should have a strong commitment to addressing the issues with cultural sensitivity, respect, and confidentiality.  Candidates should be flexible, have patience

 

Location: Heartland Alliance International’s Iraq program is headquartered in Sulaymaniyah, a city of nearly one million people in northern Iraq’s Kurdistan Region. This position will be based in Baghdad, and will require site visits to Dhi Qar, Basra and KRI as needed.

Please submit cover letter (1 page maximum) explaining your interest and how your experience meets the qualifications required and a CV through  to

https://heartlandalliance.bamboohr.com/jobs/view.php?id=540

 

Incomplete applications will not be considered. Only shortlisted candidates will be contacted. If you do not hear back from us within 2 weeks, please consider your application unsuccessful.

Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, or HIV infection, in accordance with the Organization’s AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Human Resources and Administration Office at (312) 660-1431.