Lead Case Manager

[Baghdad,Iraq ]

Position: Lead Case Manager

Location: Baghdad, Iraq

Reports To: TCRC Coordinator 

Application Deadline:   October 31, 2021

Starting Date: ASAP

         

Transform the lives of the most marginalized and vulnerable communities and be at the forefront of social change.

1. Project implementation support.

• Provide case management services to clients, including conducting trauma-sensitive, survivor-centered assessments, identifying needs, and coordinating referrals based on the client’s needs;
• Admits new clients by reviewing records and applications; conducting orientations.
• Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.
• Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
• Monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
• Develop action plans to address the needs of the client and follow up the provision of services;
• Coordinate with members of the outreach/mobile team to provide key information necessary to ensure comprehensive services to the client;
• Refer special cases to the case manager and coordinate appropriate response;
• Work closely with the legal officers to coordinate with MoLSA officials on supporting detained children in juvenile facilities;
• Work with the legal team and Consortium Partner specialized social workers in facilitating the process of connecting children with their families and provide support in obtaining legal documentation;
• Develop case management policies and protocols and ensure training and capacity building for partners and staff members;
• Maintain case documentation with care and confidentiality;
• Support in training, coordinating, and monitoring caseworkers providing mobile outreach services;
• Assist in the creation of tools, documents, and training materials for use in case management provided by partner staff;
• Encourage and contribute to a safe and collaborative working environment where self-care as well as care of colleagues is prioritized.

 

1. Communication and Monitoring & Evaluation

• Collaborate closely with legal program officers, case manager, MHPSS coordinator and partner case managers to continuously assess status of the case against the case plan;
• Ensure accurate data reporting and collection;
• Supports compilation and writing of daily, monthly and quarterly updates. 

 

Position: Lead Case Manager

Location: Baghdad, Iraq

Reports To: TCRC Coordinator 

Application Deadline:   October 31, 2021

Starting Date: ASAP

         

Transform the lives of the most marginalized and vulnerable communities and be at the forefront of social change.

1. Project implementation support.

• Provide case management services to clients, including conducting trauma-sensitive, survivor-centered assessments, identifying needs, and coordinating referrals based on the client’s needs;
• Admits new clients by reviewing records and applications; conducting orientations.
• Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.
• Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
• Monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
• Develop action plans to address the needs of the client and follow up the provision of services;
• Coordinate with members of the outreach/mobile team to provide key information necessary to ensure comprehensive services to the client;
• Refer special cases to the case manager and coordinate appropriate response;
• Work closely with the legal officers to coordinate with MoLSA officials on supporting detained children in juvenile facilities;
• Work with the legal team and Consortium Partner specialized social workers in facilitating the process of connecting children with their families and provide support in obtaining legal documentation;
• Develop case management policies and protocols and ensure training and capacity building for partners and staff members;
• Maintain case documentation with care and confidentiality;
• Support in training, coordinating, and monitoring caseworkers providing mobile outreach services;
• Assist in the creation of tools, documents, and training materials for use in case management provided by partner staff;
• Encourage and contribute to a safe and collaborative working environment where self-care as well as care of colleagues is prioritized.

 

1. Communication and Monitoring & Evaluation

• Collaborate closely with legal program officers, case manager, MHPSS coordinator and partner case managers to continuously assess status of the case against the case plan;
• Ensure accurate data reporting and collection;
• Supports compilation and writing of daily, monthly and quarterly updates. 

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Education and/or Experience:  Bachelor Degree or the equivalent and three years of related experience, or equivalent combination of education and experience.

·         Other Skills and Qualifications:  High degree of technical competency, attention to detail/accuracy and excellent organization skills required.  Ability to work in a fast-paced, high-productivity environment essential.

·         Language Skills:  Excellent oral and written Arabic and English

• Computer Skills:  Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.

·         Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please send a cover letter (1 page maximum) explaining your interest and how your experience meets the qualifications required and a CV, to

 

Incomplete applications will not be considered. Only shortlisted candidates will be contacted. If you do not hear back from us within 2 weeks, please consider your application unsuccessful.

https://heartlandalliance.bamboohr.com/jobs/view.php?id=574

 

Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, or HIV infection, in accord with the Organization’s AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Human Resources and Administration Office at (312) 660-1431.