National CWC and Accountability Officer

Open to Internal and External Candidates

 

Position Title: National CWC and Accountability Officer

Organizational Unit: Returns and Recovery Unit

Duty Station: Erbil – Iraq

Classification: National Officer Category, “ NOA”

Type of Appointment: Special Short Term contract (SST)

Duration of Appointment: Six (6) months with possibility of extension

Closing Date: 17th August 2021

Reference Code: SVN2021/IRQ/196

 

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Aapplications from qualified female candidates are especially encouraged as well as the Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

 

 

Context:

The Return and Recovery Unit (RRU) within IOM Iraq works to remove the initial obstacles to Internally Displaced Persons (IDPs) return in Iraq’s post-conflict areas and lay the foundation for longer-term recovery, economic development, and reconstruction in general. RRU’s engagement includes activities related to data and research, leadership of coordination and strategy development mechanisms and field-level activities such as housing, livelihoods, basic services rehabilitation, social cohesion, and other activities.

 

Under the general supervision of the Chief of Mission ( CoM), the overall supervision of the Head, Returns and Recovery Unit, the direct supervision of the Senior Programme Coordinator for Durable Solutions and Community Engagement and of the Programme Coordinator, and in close collaboration with the IOM Iraq CwC Unit, the CwC and Campaign Officer will be responsible to coordinate the implementation of communication and outreach strategies and activities aimed at strengthening the participation of communities in RRU’s programs and at increasing communities access to essential services. The National Officer is also responsible to ensure that communication with communities’ approaches are two-way, enabling communities and programme beneficiaries to provide feedback on the programs and services in a safe and inclusive manner.

To fulfil this role the CwC and Accountability Officer will manage a Community Engagement and CwC assistant and will spend a substantial percentage of her/his time working outside the office to take part in programme activities and provide technical support to operations teams.

 

Core Functions / Responsibilities:

1. Under the direction of the Programme Coordinator, support the planning, development, and roll out of awareness and sensitization activities and campaigns related to all programme sectors implemented in the Returns and Recovery Unit.
2. Draft communications and outreach strategies related to Returns and Recovery programming and supplementing workplans under the guidance of the Community Engagement and Durable Solution Programme Coordinator.
3. In Coordination with RRU technical teams and with CE Regional Technical Advisers, participate in the timely development of appropriate, inclusive, and effective communication materials to be used in the implementation of the outreach and communication strategies developed.
4. Provide technical guidance and capacity building to technical and field teams during the roll out of campaign, awareness, and outreach activities related to community implementation plans.
5. Act as the point of contact of RRU for coordination with the CWC Unit and for field staff during all outreach, awareness, and campaign related activities.
6. Facilitate the inclusion of CFM in all outreach activities for each of the programme components and that communities are informed on how to access CFMs and other accountability mechanisms.
7. Under the guidance of the Programme Coordinator, develop tools and standard operating procedure to support community consultative processes.
8. Support the development of communication campaigns, Mass communication activities and outreach of Community Resource Centers across all respective governorates for activities and programs implemented by RRU.
9. Review and analyse material from community consultations and participatory assessments to then suggest campaign ideas and key messages in coordination with the CWC unit.
10. Coordinate closely with RRU Public Information colleagues for the development of campaign material and the roll out of largescale mass communications, campaigns, and community engagement activities.
11. Coordinate with external partners for the roll out of campaigns including private companies, media, and relevant stakeholders.

 

 

Qualifications.

Education

• Master’s degree in Political or Social Sciences, Development Studies, Human Rights, International Relations, Law, or any related field from an accredited academic institution ; or
• University degree from an accredited institution with 2 years of relevant professional experience.

 

Experience

• Knowledge and experience in community mobilization, civil society strengthening, capacity building and training of community groups, organizations, and authorities.
• Demonstrated experience in community engagement, campaign management, mass communications, CwC and Accountability to Affected Population.
• Demonstrated gender awareness and gender sensitivity.
• Demonstrated experience in Accountability mechanisms and CFM approaches, software, and tools.
• Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance strategic objectives,
• Proficiency in office applications, including Word and Excel, expertise in graphic design software an advantage.
• Previous working experience in Iraq or the Middle East and Northern Africa region is advantageous.
• Willing to conduct constant travel within the Area of Responsibility.

 

Languages

• English, Kurdish and Arabic are required.
• Any other language is an advantage.

 

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

 

Core Competencies – behavioural indicators level 2

Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Fosters a sense of team spirit by developing a shared understanding, accountability and enthusiasm for the team’s work.
• Displays a high level of cultural awareness, sensitivity to different ways of working and leverages individual strengths in order to build a better team.
• Shares credit for team accomplishments and ensures that the contribution of others is recognized.
• Helps create a positive team spirit, putting aside personal considerations to help the team achieve its goals.

 

Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Produces high-quality results and workable solutions that meet clients’ needs.
• Anticipates constraints, identifies solutions and takes responsibility for addressing critical situations.
• Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs.
• Aligns projects with Organization’s mission and objectives and demonstrates a good understanding of the impact of team’s and own work on external and internal counterparts.

 

Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Disseminates and shares knowledge openly and actively contributes to knowledge/network communities for topics relevant to area of expertise.
• Encourages knowledge-sharing across units/departments and ensures that knowledge is captured, recorded and disseminated appropriately.
• Builds networks for the effective communication and exchange of knowledge and ideas and puts others into contact with various sources of knowledge.
• Contributes to an environment that is conducive to innovation and learning.

 

Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Proactively seeks responsibility in delivering towards the goals of the Organization.
• Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.
• Stands by the actions of team or department, publicly accepting ownership.
• Takes responsibility of own shortcomings and those of the work unit, where applicable.

 

Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

• Speaks and writes clearly and effectively.
• Seeks to share information with others, with due respect for diversity and the confidentiality of specific sensitive information.
• Listens and seeks to understand without bias, and responds appropriately.
• Shares information and keeps others up to date; actively seeks others’ views and ideas and respects their contribution.

 

IOM IN/234 – Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse

IOM has a policy of zero tolerance of sexual exploitation and abuse (SEA) by IOM staff members and the employees or any other persons engaged and controlled by IOM Contractors. The staff members and all contract type holders shall protect against and prevent sexual exploitation and abuse (PSEA).

 

Others

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa, and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

Internals of the Organization and NMS candidates, as well as external female candidates, will be considered as first-tier candidates. This vacancy is also open to second-tier candidates.

The appointment is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

 

How to apply:

While this vacancy is open to both Internals and Externals, priority shall be given to qualified Internal applicants.

Interested candidates are invited to submit their applications via a link:

https://iraq.iom.int/jobs/national-cwc-and-accountability-officer

Download and fill the Personal History Form to submit it with your CV

For an application to be considered valid, IOM only accepts online profiles duly completed. Only shortlisted candidates will be contacted.

 

Posting period:

From 03.08.2021 to 17.08.2021