At Children’s Therapy Center, we are on a mission to maximize the potential of children with special needs. We provide individualized, family-centered therapy including early intervention services, early childhood special education, physical, occupational and speech therapy. In partnership with parents and caregivers, we celebrate where each child is today and work toward who they can become.
Founded in 1979, Children’s Therapy Center has grown from a dream shared by a handful of visionary pediatric therapists to the largest and most comprehensive independent nonprofit pediatric therapy program in Washington State. Growth like ours does not happen by chance. It takes a commitment to quality services, collaboration, innovation and a focus on excellence in all areas.
Job Description
Children’s Therapy Center is seeking a Pediatric Therapy Receptionist to join our team in Kent! Our Receptionist is the first face of Children’s Therapy Center at our front desk.
(S)He will be responsible for all aspects of front office operations including greeting visitors, managing phone calls, assisting with scheduling, patient check-in, distributing documents, and operating several types of office equipment. Our ideal candidate will be experienced, with excellent customer service skills. This position is highly visible, requiring discretion, good judgment, and a pleasant and professional demeanor both in person and over the phone. (S)He will be expected to provide exceptional customer service to all employees, families, and guests by creating a warm, welcoming, efficient, and professional office environment.
Primary Responsibilities:
Create and facilitate a warm, welcoming and inclusive experience by greeting, assisting, understanding and fulfilling the needs of families, visitors, and colleagues
Professionally, courteously, and promptly answer phones, sort faxes and accurately relay messages in information
Accurately and confidentially manage and safeguard patient information within the offices and through the Electronic Medical Records (EMR) system
Schedule patients, including creating appointments, cancelling appointments, sending reminder communications and filling appointments
Schedule interpreters for patient appointments, and assist interpreters while they are onsite
Mail new-patient paperwork to families, and assist in the completion of paperwork as needed
Fulfill Medical records requests and send reports; including copying, mailing, and faxing electronic & hard copy to families and other providers in accordance with HIPPA and privacy regulations
Manage payment processing
Request medical records from other providers
Cross-train with other support staff positions; provide back-up coverage as needed
Other activities as requested.
Qualifications
Demonstrable experience and other qualifications:
Exceptional communication and collaboration skills
Strong organizational skills and the ability to efficiently manage multiple projects simultaneously
Keen attention to detail
Must be a self-starter with strong critical thinking skills and an ability to meet timelines
Comfortable in a busy, sometimes loud, and bustling working environment
Warm and friendly demeanor with a great sense of humor
Proficient in Microsoft Word, Excel, and Outlook
Excellent command of written and verbal English language (proficiency in Spanish, Arabic or Vietnamese languages is a plus)
Preferred experience with Electronic Medical Records, and strong knowledge of HIPAA Laws and Regulations
Passionate about being a part of a professional team working to serve the needs of children and their families.
Additional Information
This is a full-time position with a planned schedule of approximately 40 hours per week
Compensation & Benefits:
Children’s Therapy Center offers equitable and competitive pay commensurate with experience. Our comprehensive benefits package includes generous paid time off, medical, dental, vision, life insurance, and continuing education benefits. Supplemental/premium insurance options are also available. Eligible employees can enroll in our retirement plan with their first paycheck and will be eligible for company contributions after their first year of employment.
Children’s Therapy Center is an equal opportunity employer. We seek to hire candidates that reflect diverse backgrounds, beliefs and cultural histories. We continually seek to understand, acknowledge and appreciate our differences, engaging with an attitude of respectful curiosity, and a growth-mindset. We believe everyone has the right to be respected and valued. Consistent with applicable federal, state and local laws, and our values, Children’s Therapy Center provides all employees and applicants with equal opportunity in all aspects of the employment relationship.
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