Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.
We are looking for someone to work in our facility in Des Moines, Iowa to provide excellent customer service via in-bound telephone calls (includes upsell/cross-sell offers). Continually performs and meets performance standards of this position.
Skills You Need…
Technical Skills
Minimum typing requirements of 25 wpm
Simultaneously navigate multiple PC screens and systems
Communication Skills
Passionate about helping others
Speak in a pleasant tone, retain composure and gain confidence of the customer
Proficient ability to read, write and speak the English/Spanish language
Problem Solving Skills
Identify and anticipate customer needs
Effectively prioritize work time to ensure productivity standards are achieved
Comfortable working under pressure
Customer Focus
Make customers feel valued and appreciated
Attitude to thrive in a fast paced, challenging, team-oriented culture
Customer Service background or experience working with people
Commitment
Mandatory Paid Training Class: Monday-Friday, 9am-5pm
Set work schedule after training (Variety)
EOE/AA Employer including Vets and Disabled
Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at:
Phone: 515-247-7500
Email: [email protected]
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If you want to view the EEO is the Law Supplement poster, please choose your language: English – Spanish – Arabic – Chinese
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