Languages: Arabic or Tigrinya
Status: Regular, Part Time
Hours: 14 Hours per week
Schedule: Must be available Wednesdays & Thursdays. Remainder of hours are flexible between Monday and Friday.
Grid: 10
Rate: $21.63 – $25.19
Start Date: ASAP
Date Posted: May 3, 2021
Closing Date: May 10, 2021
The Opportunity:
As an Administrative Program Assistant, you will provide administrative support to our Children’s Program team. You will become the main point of contact for our clients, providing general program information and responding to inquiries.
Key Responsibilities:
Answer client and staff inquiries by phone and email;
Coordinate client referrals by responding to client inquiries via general phone or email and distributing referrals to appropriate staff based on eligibility of programs and languages;
Provide clerical support including program correspondence, minute taking, reports and other documents;
Compile and maintain a resource inventory list by type of need (mobility, dementia, loss of spouse, mental health etc.) of social, nutritional and physical supports suitable to the needs of older adults immigrant and refugee backgrounds;
Assist with internal and external program promotions;
Assist the program coordinator with scheduling volunteers and clients for events;
Call clients to complete follow-ups and surveys;
Compile and organize program statistics, files and resource materials;
Order and administer bus ticket distribution;
Accurate data entry;
Conducting post-graduation surveys for clients.
Qualified candidates will possess:
Post-secondary training in Office Administration;
Minimum 2-years’ experience in an office environment;
Verbal fluency in either Arabic or Tigrinya is required;
Reading and writing proficiency in Arabic or Tigrinya are considered an asset;
Strong computer and internet skills, Microsoft Office including excel;
Professional telephone manners and interpersonal skills;
Minimum 50 WPM, typing speed;
Experience working in funded programs and non-profit, preferred;
Ability to work independently and collaboratively in a dynamic group environment;
Knowledge of or experience in needs of immigrant and refugee seniors would be an asset;
Meeting note taking skills;
Skilled in formatting documents;
Strong command of Zoom and Microsoft Teams usage is an asset;
Experience using Outlook and Outlook calendar is an asset.
APPLICATION REQUIREMENTS:
To apply, please upload your resume and cover letter as separate attachments. Please note that only Word or PDF formats can be accepted. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.
To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.
ADDITIONAL INFORMATION:
This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit www.dcrs.ca/news/diversecity-covid-19-safety-plan/. Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.
A comprehensive job description will be provided to all candidates shortlisted for interviews.
DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at ([email protected]). Any personal information provided will be maintained in confidence.
About DIVERSEcity
DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.
We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.
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