Refugee Services Manager

WAGE: $60,000 – $65,000 per year
LOCATION: Portland location TBD; Currently work is remote
APPLY AT: www.irco.org
STATUS: Full Time with Benefits
PROGRAM(S): Multiple Resettlement & Placement Programs
REPORTS TO: Associate Director of Programs
OPENING DATE: October 7, 2021
CLOSING DATE: Open until filled
REQUIREMENTS: Proof of COVID-19 Vaccination or approved request for accommodation

GENERAL POSITION SUMMARY:
For decades, IRCO has been helping refugees to find employment in Oregon. Starting 2021, IRCO
will be assisting newly arrived refugees and parolees make Oregon their new home through
resettlement services. Through this programming, IRCO will assist individuals and families who have
fled their homes and been granted refugee or parolee status by the US Government and have been
approved to resettle in Oregon. IRCO’s resettlement and placement services will welcome new
arrivals, set them up in adequate housing, help them navigate local resources and connect with
their new communities, before connecting them to employment opportunities. The program will
also link them to IRCO’s hundreds of other programs and to their relevant IRCO cultural center.

The Refugee Services Manager is responsible for all of IRCO’s Refugee Service programs, from
welcoming new arrivals to connecting them to employment and other services. The Refugee
Services Manager is responsible for all aspects of these programs, including building the program
portfolio, liaising with colleague agencies and funders, ensuring quality client outcomes, the
successful and timely completion of funder required reports, spending and budget monitoring,
supervision of staff, and the creation of program standards, forms and processes.

ESSENTIAL FUNCTIONS:

• Lead strategic planning for refugee resettlement and placement programs

• Participate and attend various external system and advocacy meetings with partners and

funders. Work closely with executive management and development team on design and
piloting of new programs and services

• Provide supportive supervision to coordinators, supervisors, and direct-line staff, ensuring

quality service delivery for clients and up-to-date information to staff and community.
Responsible for hiring, conducting performance evaluations, setting wages, stepping in to
support as needed, providing course corrections and critical feedback, documenting
performance, and taking disciplinary action when necessary

• Manage program budgets, budget review, writing reports, budget amendments, contract

renewal, and contract review. Ensure that all fiscal records and reports pertaining to the
program are completed within required time frames

• Oversee all aspects of program operations. Oversee certain contracts directly; for others,

support Program Coordinators with project plans, contract monitoring and compliance,
meeting program goals and objectives, and narrative and data reports internally and
externally

• Provide on-boarding and ongoing professional development opportunities for staff

• Maintain trusting, collaborative relationships with funders. Advocate with funders when

possible to ensure our contracts and scopes of work are manageable, allow for quality client
services, and adequately compensate staff

• Attend and actively participate in assigned community relations activities and advisory

and/or committee meetings; participate in management team meetings, staff meetings,
trainings, committees, and other activities to support IRCO’s goals and objectives

• Ensure consistent interpretation of agency policies and security, internal guidelines and

overall Code of Conduct. This position oversees the identifying, safeguarding, and
destroying of confidential information and compliance with federal regulations and state
consumer identification protection act

• Engage with clients and closely monitor program outputs/outcomes to regularly assess

programs’ strengths and challenges and utilize continuous quality improvement practices

• In collaboration with the team, create or modify program procedures and standards

• Utilize equity and inclusion lens for all aspects of work

• Utilize trauma-informed care lens for all aspects of work

JOB SPECIFIC QUALIFICATIONS:

• Bachelor’s degree or equivalent in social services, counseling, education or related field,

Master’s Degree preferred

• 3-5 years’ experience leading in refugee resettlement and placement services or refugee

employment services, required

• 3-4 years’ experience with program management/coordination

• Has lived experiences and strong knowledge of immigrant and refugee communities and

experience advocating on with these communities

• Knowledge of and experience with developers and real estate acquisition preferred

• Knowledge of educational, social, and human services, as well as the information and

referral system

• Knowledge/experience of best practices in social services (i.e. assertive engagement, crisis

and critical incident response, etc.)

• Strong intercultural communication skills

• Must be highly flexible and self-motivated, and have ability to work independently and as

part of a team

• Must be able to manage multiple and conflicting deadlines and deal with high stress

situations

• Strong ability to utilize strengths based, compassionate leadership style across diverse

teams

• Strong ability to manage multiple, complex budgets

• Strong ability to manage narrative and data reporting

• Proficient in Microsoft Office including Word, Excel, Access and Power Point

• Must be able to pass to a criminal background and finger printing check

• Strong analytical and decision-making abilities

• Ability to maintain a high level of confidentiality and abide by HIPAA guidelines

• Ability to communicate in a positive manner verbally, in writing, and by phone to individuals

and groups

• Ability to communicate with a variety of personality types and levels of the organization as

well as with persons outside of the organization

• Ability to listen for understanding and take leadership in problem solving

• Ability to use basic office equipment, telephone, copy machine, fax machine, and personal

computer

• Must possess a valid driver’s license with a verification of current auto-insurance and have

full use of automobile during work hours
KNOWLEDGE:
Education: Bachelor’s Degree (4)__
Experience: 3-4 years of experience is required (4)__
Licensure, Certification: N/A
Additional Language Required: Bilingual (and/or Bicultural) in another language, required.
Preferred languages include Dari, Pashto, Arabic, Amharic, Farsi, Rohingya, Somali or Swahili.
Computers: All positions at IRCO require use of a computer and experience working with Microsoft
Products including but not limited to Microsoft 365, Excel, Word, Outlook and PowerPoint.

SKILLS:
Communication:
Regular communication inside and outside the organization to exchange ideas and gather
information (5)
Creativity:
Regular need to design and develop multiple program functions (work units) and related processes
and procedures (6)

EFFORT:
Mental:
There is a regular need for assessment of risk, analysis of options and decisions without complete
information (5)
Physical:
Positions at this level require some physical efforts or manual labor such as lifting, carrying or

constant movement. Positions with regular responsibility for driving are to be placed at least at this
level (3)

RESPONSIBILITY:
Impact and Influence:
Positions at this level have an on-going impact on organization operations, program outcomes,
expense or budgetary outcomes. Program and policy development, which could be significant, is
also part of the job responsibilities. (5)
Work Independence:
Positions perform with a high degree of independence. Work is reviewed on an as-needed basis.
Errors or omissions may not be identified internally. Guidance is available upon request. Work
requires extensive decision-making (5)
Planning:
Positions at this level required refined planning and goal-setting skills. Plans must consider options
and contingencies, and must include methods for handling any difficulties encountered. (4)
Supervision:
Positions at this level are normally responsible for full managerial responsibility including providing
direction to other supervisors/managers regarding the supervision of their staff. Supervisory span
will include direct and indirect reports (6)

WORKING CONDITIONS:
Environment:
There is a moderately low level of personal risk encountered. Job conditions are occasionally
uncomfortable relative to noise, temperature, inside/outside work, or interactions with people
experiencing crisis (3)
Schedule:
The work schedule occasionally fluctuates based on organization or customer needs. This
fluctuation may occur with or without prior notice. (3)

HOW TO APPLY:
Applications are accessible on the IRCO website, www.irco.org. This position requires the
completion of an IRCO application. Attach resume and cover letter to IRCO application form and
submit to [email protected]. Materials submitted without a completed application are considered
incomplete and will not be considered. Due to the high volume of applications received, we will not
be able to contact each applicant or return calls regarding the status of your application.

ABOUT IRCO:
The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established
in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our
mission is to promote the integration of refugees, immigrants, and the community at large into a
self-sufficient, healthy, and inclusive multiethnic society. Find out more at www.irco.org.

IRCO IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year

Work Location: Multiple Locations