Security Officer (PM and Overnight Shift) – Waldorf Astoria Beverly Hills

Job Description

What will I be doing?

As a Security Officer, you would be responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions

Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property

Promote safe work practices

Initiates preliminary investigations into incidents, as needed

Writes reports and ensures accuracy of necessary documentation, as needed

Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner

Requirements:
Ability to lift 50-100 lbs.

Ability to Stand and walk 8 hours

Ability to work all shifts (days, nights, OVERNIGHT, weekends, and holidays)

At least 1 year of experience

At least 6 months of customer service experience

Fluent in English

Basic computer skills and ability to write security reports

Professional presentation

You should be able to communicate effectively, maximize resources, and adhere to strict health and safety regulations.

A flexible approach is imperative to the ever-changing demands of the department.Be able to demonstrate the highest level of hospitality and professionalism.

You will be able to maintain excellent working relationships with your department and hotel colleagues.

The ability to maintain confidentiality of guest information and pertinent hotel data

Strongly Preferred:
Previous luxury hotel/restaurant experience

Strong preference for candidates with additional language skills in German, French, Spanish, Arabic, Japanese, Korean or Chinese

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality – We’re passionate about delivering exceptional guest experiences.

Integrity – We do the right thing, all the time.

Leadership – We’re leaders in our industry and in our communities.

Teamwork – We’re team players in everything we do.

Ownership – We’re the owners of our actions and decisions.

Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!