TPWD – Customer Service Representative I (Fluctuating Hours Front Desk Customer Service Representative)

TPWD – Customer Service Representative I (Fluctuating Hours Front Desk Customer Service Representative) (00014341)

Organization: PARKS AND WILDLIFE DEPARTMENT

Primary Location: Texas-San Felipe

Work Locations: SP-Stephen F Austin SP Park Road 38 PO Box 125 San Felipe 77473

Job: Office and Administrative Support

Employee Status: Regular

Schedule: Full-time

Standard Hours Per Week: 40.00

Travel: Yes, 5 % of the Time

State Job Code: 0130

Salary Admin Plan: A

Grade: 09

Salary (Pay Basis): 13.42 – 13.42 (Hourly)

Number of Openings: 1

Overtime Status: Non-exempt

Job Posting: Apr 23, 2021, 8:05:30 AM

Closing Date: May 7, 2021, 11:59:00 PM

Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor’s name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with “See attached” or “See resume” will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. A scanned copy of a college transcript(s) issued from the registrar must be attached to the online application (if applicable).

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions

VETERAN’S PREFERENCE: If you choose to claim veteran’s employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran’s Hiring Reference page at https://tpwd.texas.gov/job/veterans/

FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period.

TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

HIRING CONTACT: Martha Martinez, (979) 885-3613

PHYSICAL WORK ADDRESS: TPWD Stephen F. Austin State Park, Park Road 38, San Felipe, TX 77473

GENERAL DESCRIPTION:
Under the direction of the Office Manager, this position is responsible for performing general clerical duties, front desk operations, revenue collection, and accounting for daily revenue at Stephen F. Austin State Park. Performs entry-level customer service work. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office, and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift Store, pricing, displaying, and assists customer with sales. Prepares correspondence regarding park related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms, and front desk area. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Qualifications

MINIMUM QUALIFICATIONS:Education:
Graduation from High School or GED.

Experience:
One year experience in general clerical, cash handling or customer service.

Licensure:
If driving is required, applicant must possess a valid State driver’s license.

PREFERRED QUALIFICATIONS:Experience:
Bilingual in English and one or more languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu, Mandarin, or Vietnamese.

KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office procedures;

Knowledge of administrative and clerical procedures;

Knowledge of basic mathematics;

Skill in using MS Word, Excel and Outlook;

Skill in effective verbal and written communication;

Skill in providing quality customer service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Skill in handling a high volume front desk;

Skill in making independent, sound and timely decisions;

Ability to accurately handle cash and account for revenue collected;

Ability to respond to public inquiries in a timely manner and to communicate effectively;

Ability to work under stressful conditions;

Ability to work as a member of a team;

Ability to work independently with little or no supervision;

Ability to train others;

Ability to work with diverse constituents and populations;

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:
Required to work in a public park with overnight camping and day use;

Required to work 10 – 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;

Required to work flexible schedules resulting in work hours being reduced or extended as needed;

This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates;

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Required to travel 5% with possible overnight stays;

May be required to operate a State vehicle;

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER