Translation Services Specialist II

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County’s vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Translation Services Specialist II manages organization-wide translation requests. The Translation Services Specialist II works collaboratively with translation vendors to ensure quality and timely delivery of complete translation projects. The Translation Services Specialist II conducts quality assurance of translation projects and manages translation vendors through ensuring contract compliance and addressing vendor issues. The Translation Services Specialist II is also responsible for identifying and implementing translation process improvement mechanisms, such as processes to improve glossaries, translation memory, and other translation tools as well as the implementation of a workflow system.

Duties

Manage translation projects in accordance with project timeline, budget, and resources.

Vendor Management. Manage vendor contracts through regular meetings and other communications with vendor representatives.

Develop, identify, and/or implement translation tools.

Develop projects/programs to support Culture and Linguistic Services.

Responsible for developing, conducting, and evaluating training/education programs.

Perform other duties as assigned.

Education Required

Associate’s Degree

In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Bachelor’s Degree

Experience

Required:
At least 4 years of recent experience in translating, editing, proofreading and conducting lay-out and/or quality assurance reviews in various foreign languages.

Skills

Required:
Proven experience managing multiple projects from inception to completion; able to multitask a high number of projects.

Excellent verbal and written skills in English and other language.

Knowledgeable with Microsoft Office Suite.

Excellent problem solving, time management abilities, and interpersonal skills.

Ability to work within tight deadlines within a fast paced environment.

Preferred:
Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information

L.A. Care offers a wide range of benefits including

Paid Time Off (PTO)

Tuition Reimbursement

Retirement Plans

Medical, Dental and Vision

Wellness Program

Volunteer Time Off (VTO)

At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.