This position is accountable for assisting clients and third- party vendors with travel bookings and related inquiries via phone, emails and online. The agent will respond to customer inquiries to achieve sales targets while providing superior customer service.
Your Online Travel Concierge…
Beforeifly is Canada’s newest, travel company offering the lowest airfare rates, dynamic vacation packaging, no booking fees and our exclusive online concierge service, so you can to travel worry free!
Why work for us? We’re all about flexible, self-driven work, cross-functional working opportunities and growth. We encourage innovation, free-flow ideas and are constantly striving for excellence within our organization and for our clients. We are 100% Canadian owned and operated, offer high paid commissions and medical and dental benefits are available. Join our team and our philosophy…where will you adventure to?
Responsibilities:
Enforce active selling skills to close a sale
Process bookings with accuracy and detail
Consistently meet performance targets
Stay current on products, services, promotions, procedures and technology
Sell insurance and vendor products
Communicate with 3rd party vendors airlines, hotels and tour operators etc. as necessary
Respond to customer inquiries through email and telephone and assist customers with questions including baggage, documentation required and seat selection
Certifications, Education and Experience:
Must be TICO certified
2 years on-the-job experience
Bring with you an existing, solid clientele base
Strong knowledge of MS Office and ability to learn new software
Experienced with GDS
Proficiency in Galileo Vacations
Superior customer service skills
Excellent communication skills (verbal and written)
Exceptional problem solving, organizational and prioritizing skills
Attention to detail, data entry accuracy and speed
Ability to work rotating shifts including weekends and holidays
Bilingualism (English/French) an asset
Education
2 years on-the-job experience
TICO Certification
Travel/Tourism school diploma or equivalent related travel industry experience is an asset but not required
Job Type: Full-time
Required experience: Travel Industry – 2 years
Required license or certification: TICO
Required language: English – French is an asset
Additional Languages: Hindi, Mandarin, Arabic, Korean, German, Polish, Italian, Spanish, Serbian, Croatian, Romanian, Japanese
Job Features
Job Category Commission Based
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