At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job performs many functions which support patient care and the department. Handles admit/discharge/transfer functions, manages reservation and processing activities, manages phones and call bells, and refers requests from patients, family, and staff to the appropriate personnel. This job plays an important role in enhancing the patient experience by ensuring follow up to patient requests and needs in a timely fashion.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner’s discretion.
Education
Required – High School diploma or equivalent
Work Experience
Required – None.
Preferred – Experience in the medical/healthcare industry
Certifications
Preferred – Certification in Basic Life Support (BLS) from the American Heart Association
Knowledge Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
Excellent verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Job Duties
Schedules procedures and tests with ancillary departments to provide timely and coordinated completion.
Organizes a manual patient medical record upon admission and maintains the manual medical record throughout the patient’s stay.
Assures that any manual forms left in the chart after patient discharge are scanned and/or sent to the HIM department in a timely fashion.
Admits patients in system when they arrive on the units, processes changes in location, discharges and transfers.
Maintains scripting with patients and call bell requests-clarifying their request, contacting the correct person, and providing time frame for response to request.
Utilizes Epic generated reports to assist Nursing management in maintaining appropriate supply levels.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity.
Must be able to sit for prolonged periods of time.
Must be able to travel throughout and between facilities.
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
There is no occupational risk for exposure to communicable diseases.
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