Event Coordinator

The Event Coordinator assists the Delivery Center of Excellence team in delivering live virtual sessions via webinar and videoconference to a portfolio of clients on an event-by-event basis. The ideal candidate has high energy, is customer service-oriented, experienced with virtual meeting technologies, detail-oriented, and able to balance competing priorities.

This is a contract position where hours are variable depending on volume and scheduling of client programs. Client programs are held during the business day as well as before and after normal business hours, but generally not on weekends. The initial requirements of the position will be approximately 6 hours per week.

Key Responsibilities:

• Provide 360º assistance for all assigned webinars and video-conference sessions including set up, delivery, recording, wrap-up, and reporting for selected client engagements.
• Provide advance and real-time support to HBP team, faculty, thought leaders, and moderators in delivery of first-class education experiences for clients.
• Arrange for and conduct dry run practice sessions with clients, moderators, and expert presenters as needed.
• Troubleshoot and resolve technical, scheduling, and content issues in real-time.
• Work with team to create, code, deploy, and report on online polls conducted in Webex with participants.
• Anticipate and resolve technology issues prior to day of the event and inform presenter, moderator, and Delivery team member of any changes.
• Understand program schedules in detail; anticipate and correct issues before they happen.

Requirements:

• 5-7 years of experience in a client or customer service-oriented position, Bachelor’s degree desired.
• Experience with or ability to quickly become proficient with collaborative technologies such as Webex, Zoom, and videoconferencing.
• Proven success working in a team environment and in balancing multiple priorities.
• Proficiency required with MS Office suite, including PowerPoint, Word, Excel, and Outlook.
• Detail-oriented; anticipates problems before they happen.
• Effective communicator in virtual meetings and in writing.
• Willing to take the initiative; seeks ways to improve live session delivery.
• A team player able to work effectively within a team setting and across cultures with clients around the globe.
• Thrives in an entrepreneurial setting – this is a high-growth business.
• Fluency in one or more of the following languages a plus: Spanish, French, Portuguese, Japanese, Mandarin, and Arabic.