Job Description Summary

The lead Engineer, Generator Product Service will lead projects and initiatives with broad scope and high impact to Gas Power Engineering. This lead engineer will serve as a recognized expert in the services field, both internally and externally, partnering with customers and industry leaders. In this role you will be responsible for major and complex assignments with long-term business implications, manage complex issues within functional area(s) of expertise, and contribute to the overall business strategy, for customer success.

Job Description

Roles and Responsibilities

• Provide technology leadership globally for generator technology and Electrical systems.
• Lead root cause investigations for issues with significant fleet impact from initial investigation through the CAPA phase
• Resolve in depth, technical issues in Generator technology and Electrical systems for customers timely and efficiently
• Assure all component designs meet requirements for customers
• Support and coordinate with interfacing organizations such as manufacturing, sourcing, services operations, quality, and design engineering to fulfill customer needs.
• Support service programs, fulfillment, and New Product Introduction (NPI) programs
• Communicate progress across all levels of the organization, including plant operators and executive leaders.
• Serve as a thought leader in industry, at conferences, user groups, and customer events
• Mentor and develop Generator and Electrical systems product service engineers
• Travel to customer locations to:
• Support customer technical review meetings and present recommendations to champion GE’s commitment to technical solutions
• Support unplanned/forced outages to meet availability goals
• Provide commercial teams with technical support for sales and services proposal activities.
• Author knowledge articles as well as customer communications, including: TILs (Technical Information Letter), PSSB (Product Service Safety Bulletin), PSIB (Product Service Information Bulletin), and Safety communications

Required Qualifications

• Bachelor of Science in Engineering or equivalent experience
• Substantial experience in an engineering capacity
• Significant generator engineering experience or related technology
• Must be willing to travel 25 to 40% domestically and internationally on short notice
• Must be willing to work off hours and weekends to support emergency issue resolution based on business need·
• Must be willing to accept a local hiring in intended locations.

Desired Characteristics

• Master’s degree in Engineering or equivalent experience, preferably electrical, mechanical, materials, or systems engineering.
• Six Sigma / Lean training experience
• Ability to coordinate several projects simultaneously.
• Effective problem identification and solution skills.
• Proven analytical and organizational ability
• Prior experience in a customer support/facing role; strong commercial mindset. Anticipates customer needs and ensures that they are met
• Self-starter with initiative and interpersonal skills to direct projects and work, of cross- functional nature, with demonstrated ability to drive projects to completion.
• Ability to work well with teams and communicate requests and requirements clearly
• Strong written and verbal communication skills
• Global mindset
• Strong team building skills. Ability to develop relationships across the organization to build loyalty and commitment. Can energize teams through inclusiveness and connection with people
• Builds loyalty and commitment
• Demonstrated analytical and problem-solving skills
• Demonstrated project management skills
• Ability to drive change across the organization, and with clients, using data and positive relationship building.
• Able to interface effectively with all levels of an organization and demonstrated leadership to pursue correct engineering actions in adverse conditions or situations
• Understands business objectives and drives specific tasks required to meet the objectives
• Strong leadership and coaching skills to teach and mentor less experienced staff

Additional Information